Information on the integration between RMS and TrustYou, including how to activate the module, request API credentials, and complete the connection setup.

Overview

TrustYou CDP is a Customer Data Platform (CDP) that consolidates guest profile and reservation data from RMS to power personalised guest communications and marketing. The integration enables properties to engage guests at key moments throughout the stay journey, from booking confirmation through to post-stay review follow-up.

The TrustYou integration is delivered as a module that you activate from the Module Market. Once the module is active, the TrustYou team uses property-specific credentials supplied by RMS to complete the connection from their side.

Before you begin

Before activating the TrustYou integration, make sure you have:

• An active or planned subscription with TrustYou.
• Access in RMS to activate modules from the Module Market. Only the user listed as the System Administrator on the database can activate modules.
• The ability to Submit a Support Ticket to RMS Customer Support to request API credentials.

How the integration works

• TrustYou connects to RMS using the RMS REST API and subscribes to reservation and guest profile webhooks to receive real-time updates.
• During onboarding, TrustYou completes an initial historical reservation pull and a lookup data sync.
• Guest and reservation data is then synchronised on an ongoing basis.
• TrustYou operates in read mode only: no data is written back to RMS.

Supported functionality

When connected to RMS, TrustYou supports the following functionality:

• Reservation data sync
• Guest Profile sync
• Automated guest communications at key moments in the guest journey:
  • Booking confirmation
  • Pre-arrival
  • Check-in
  • Check-out
  • Post-stay review
  • Cancellation
• Real-time reservation and guest webhook processing
• Multi-property enterprise support

RMS setup requirements

TrustYou provides the integration requirements for your property during onboarding.

Connection Guide

1. Activate the TrustYou Integration Module
   Go to the Module Market and activate the TrustYou integration module.
2. Request API Credentials
   Once the module has been activated, Submit a Support Ticket to the RMS Customer Support team to request the following:
   1. RMS Client ID
   2. Webservice Password
3. Complete Setup
   Provide the credentials to the TrustYou team to complete configuration and testing.

If you encounter issues

If activation fails or the TrustYou module is not visible in the Module Market, raise a support ticket. For TrustYou-specific issues, contact the TrustYou team directly using the contacts below.

TrustYou Support

For questions or support related to this integration, contact the TrustYou team directly.

Email: customer.service@trustyou.net
Support site: https://help.trustyou.com