WerkX AI is a digital voice concierge that answers your property's phone calls and creates, changes and cancels reservations directly in RMS.

Overview

WerkX AI is a digital voice concierge that integrates with RMS to answer a property's phone calls and handle bookings and enquiries without staff involvement. Callers can ask about Categories (room types), availability, rates and policies, then make, change or cancel a reservation. Reservations made by WerkX AI are created directly in RMS.

WerkX AI connects with guests before, during and after their stay, and also supports in-room services such as door locks, amenities and food ordering.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Integration details

The table below summarises the WerkX AI integration with RMS.

How the WerkX AI integration works

During a call, WerkX AI checks live availability and pricing in RMS, finds or creates the guest's Guest Profile, and creates the reservation in RMS.

• Categories, availability and rates come live from RMS.
• Other property details, such as amenities and policies, come from the information the property gives the WerkX AI team during setup.

Supported functions

The WerkX AI integration with RMS supports the following functions:

• Availability and rates: Retrieve live availability and rates from RMS.
• Guest Profiles: Retrieve existing Guest Profiles and create new Guest Profiles.
• Reservation management: Create, modify and cancel individual reservations.
• Deposit collection: During the call, WerkX AI sends the guest a secure RMS Pay payment link by SMS. Once the guest pays, the receipt is posted to the reservation in RMS. (WerkX AI sends the SMS, not the RMS SMS Module.).
• Multi-property support: Connect multiple properties, using separate credentials for each property.

Please Note! The WerkX AI integration supports individual reservations only. Group reservations, allotments, Pencil reservations, room upgrades, check-in and check-out, and loyalty functions are not supported.

RMS requirements

The WerkX AI integration needs one of the following two rate and availability setups in RMS before you connect it.

Option 1: Mirror the RMS Booking Engine configuration

WerkX AI can mirror the property's RMS Booking Engine configuration, offering the same rates and availability as the Booking Engine. By default, WerkX AI uses the online agent (agent ID 1). The RMS Booking Engine must be configured so that WerkX AI can retrieve this agent ID when it requests rates and availability.

Option 2: Set up a Travel Agent for WerkX AI

WerkX AI can also use a dedicated Travel Agent. Create a Travel Agent for WerkX AI in RMS and assign the rates it should offer. WerkX AI then retrieves rates and availability for that Travel Agent and its assigned rates.

Please Note! With the Travel Agent option, restrictions cannot be applied at the Travel Agent or channel level. WerkX AI uses rate-level restrictions instead.

RMS Pay for deposit collection

Deposit collection through WerkX AI uses an RMS Pay payment link, so the property must use RMS Pay to collect deposits during a call.

How to connect WerkX AI

Connecting WerkX AI to RMS takes three steps, completed by the property, RMS Customer Support and the WerkX AI team.

1. Activate the WerkX AI module
   Go to the Module Market and activate the AI Chatbot module with the partner WerkX AI.
2. Request your client credentials
   Once the module is activated, contact RMS Customer Support to request the following:
   • Client ID
   • Webservice Password
3. Complete setup
   Provide the credentials to the WerkX AI team to complete configuration and testing. The WerkX AI team spends one-on-one time with each property to learn how it runs and its workflows, and provides ongoing support.

WerkX AI Support

For questions or support related to the WerkX AI integration, contact the WerkX AI team directly.

• Customer support and sales: admin@werkx.ai
• Website: https://www.werkx.ai
• Book a demo: https://www.werkx.ai/book-demo

WerkX AI FAQ

The following questions are commonly asked about how WerkX AI handles calls, payments and guests.

Does WerkX AI tell callers they are speaking to an AI?

Yes. Every WerkX AI call opens by telling the caller they are speaking with an AI assistant and that the call is recorded.

Does WerkX AI handle card details?

No. Guests pay on the RMS Pay hosted payment page. WerkX AI never asks for, takes or stores card numbers.

Can WerkX AI select a specific room?

Where a Category is set up for Book by Category, WerkX AI books the Category and the property assigns the Area (room) later. For other Categories, WerkX AI assigns an available Area for the stay.

Does WerkX AI recognise returning guests?

Yes. WerkX AI uses the guest's phone number to recognise returning guests, including who they are and their preferences, to give them a more personalised experience.

Related Articles

• RMS Booking Engine
• Travel Agents in RMS
• RMS Pay
• Interface Partners