Every property is unique, and so is your experience with RMS9+!
Since RMS9+ is highly configurable, the labels and screen layouts you see in the Help Centre may differ slightly from your version. If something doesn’t look exactly the same, you might need to explore a bit to find what the article is referencing.
Permissions
Some features or options might not be available to you based on your access level. For instance, your manager might have access to perform refunds, while you don’t. If there are features you’d like to use but can’t currently access, we recommend reaching out to your System Administrator for assistance.
Terminology
RMS9+ is used across a wide variety of properties, all around the world, so we aim to use the most common terminology throughout these articles.
For example:
We will use the terms "Category" and "Area," but your property might refer to them as Rental Types, Apartments, Cabins, or Sites.
Other examples include:
| We Will Use | You Might Use |
|---|---|
| Category | Room Type Rental Type Apartment Type Site Type |
| Area | Room Rental Apartment Site |
| Sundry Charge | Extras Extra Charges Posting Charges |
| Account | Folio Rent Accomm |
| Tax | GST VAT |
Finding your Labels
You can find your labels in the side menu
- by Searching for Labels
- Under Setup > Property Options > Labels.
Remember, you may not have access to this function and we recommend reaching out to your System Administrator for assistance.