Steps to activate and access the RMS Customer Support Portal for managing support tickets

Overview

Welcome to the RMS Customer Support Portal.

The RMS Customer Support Portal is your access point to the RMS Customer Support Team. In the portal, you can:

• Log Tickets for assistance
• Monitor your ticket's progress
• Send updates to the team if required.

Before you can access the Customer Support Portal, you will need to activate your account.

How to Access the Customer Support Portal

If you have access to log a Support Ticket and use the Customer Support Portal, go to:

Help > Support Tickets

 

Only specified Users in your organisation will have access to the Customer Support Portal, and this is controlled by your System Administrator or the person who created the User login credentials.

At the time the User was created, a Security Profile was assigned, which determines whether the User can log a Support Ticket.

If assigned a 'Security Profile' with access to Support Tickets, RMS will automatically register an account for you and send you an email from support@rmscloud.com with a link to create your password.

Guide

1. Click the Activate Account link in the email to open the RMS Customer Support Portal in a new browser tab.
   
    
2. Enter a new password that meets the criteria outlined on the screen, then select Set Password.
   

3. Go to the RMS Customer Support Portal and select Submit a Ticket to open the sign-in page.
   
    
4. Enter your email address and password, then select Sign in to access your account.
   
    

Next Article: How to Submit a Ticket to RMS Customer Support - RMS Help Centre