Welcome to the RMS Customer Support Portal.

The RMS Customer Support Portal is your access to the RMS Customer Support Team. 

In the Customer Support Portal, you can log tickets for assistance, monitor your tickets' progress and send updates to the team if required. 

Before you can access the Customer Support Portal, you will need to activate your account. 

How to Access the Customer Support Portal

If you have access to Log a Support Ticket and access to the Customer Support Portal, you will find this in RMS in the Side Menu > Help > Support Ticket

Only certain users in your organization will have access to the Customer Support Portal, and this is controlled by your System Administrator or the person who created your login credentials for RMS9+.

At the time your login was created, you were assigned a "Security Profile" which will determine your ability to Log a Support Ticket or not.  

When you are assigned a "Security Profile" with access to Support Tickets, RMS will automatically register an account for you and send you an email from support@rmscloud.com with a link to create your password.

Click the 'Create a password' link in the email to open the RMS Customer Support Portal in a new browser tab.

Enter a new password that meets the criteria outlined on the screen then choose 'Set Password'.

Log into the RMS Customer Support Portal using the registered email address and password to view, create and manage tickets with RMS Customer Support.

Next Article: How to Submit a Ticket to RMS Customer Support – RMS Help Centre