The Staff Portal connects the Property directly with Housekeepers and other staff, simplifying management tasks.

Overview

Managing Housekeeping in the Staff Portal requires properties to be using Housekeeping in RMS, including Housekeeping Tasks and Housekeepers, as well as an optional setup for Bed Configuration and Linen.

Housekeepers will need to be setup with a Staff Portal login.

Reasons should be setup for when a Task is marked as Not Required, to manage housekeeping in the Staff Portal.
 

Housekeeping

Housekeepers setup with login details can view and manage their allocated tasks, including recording a DND or task not required, setting an Area to Clean status and communicating directly with the Property.

Properties will need to allocate tasks to Housekeepers using the Housekeeper Roster or Clean Screen Task View.

A scheduled housekeeping task can be given Priority on this screen also.

Properties can also communicate directly with the Housekeepers by using Staff Portal messaging.

Housekeepers can mark a task as not required, DND, In Progress, record Linen tracking and complete the task.
Once a task has been marked as completed, Housekeepers setup with permission can set the Area to Clean, which will then reflect to Users in RMS.

If Housekeeping Notes have been added to a reservation, they will display in the Staff Portal for the allocated Housekeeper.
 

Linen Tracking

Linen tracking in the Staff Portal allows Housekeepers to view the linen requirements and record linen used.
Housekeepers will be able to view the linen requirements for their allocated tasks and record any changes to the linen used when completing the task.
The Linen Numbers report can be built to show the forecast vs actual linen used.

 

Message Centre

The Message Centre in RMS can be accessed in the Staff Portal to enable Users to send and receive messages on a mobile or tablet device.
In addition to Housekeeping messages, the Staff Portal Message Centre can be used for messaging between staff, responding to guest messages from the Guest Portal, SMS or email.
 

Login

Housekeepers will use the RMS 9+ URL to log in.

On the Login screen, they will need to use the Email Address (as the Username) and Password saved in their Housekeepers Profile
 

Overview