The Housekeeping Clean Screen provides coordinated control of housekeeping tasks and area statuses, helping properties manage daily housekeeping activity from a single screen.
Overview
The Housekeeping Clean Screen provides coordinated control of Housekeeping Tasks and area statuses when using Housekeeping in RMS.
Use the Clean Screen to update area statuses or to track and manage housekeeping tasks at the property.
The Area View on the Housekeeping Clean Screen is used for area status management and displays all areas that are set up to appear on the Housekeepers Report.
Area Status can be updated to 'Vacant Dirty', 'Vacant Clean', 'Discrepancy', or 'Inspect' when using the System Area Status or the equivalent Custom Clean Status.
The Task View on the Housekeeping Clean Screen is used for task management, providing coordinated control of all housekeeping tasks. Use this view to see tasks allocated to a Housekeeper, assign a task to a housekeeper, or mark a task as a priority.
The Area View is used to update the Area Status or Clean Status of one or more areas simultaneously and accurately record the current condition of each area in RMS.
When used with the Staff Portal, the Task View provides live updates on housekeeping progress, as well as the ability to change task assignments or alert housekeeping to a priority task.
Clean Screen Features
- Coordinated control of housekeeping tasks and area conditions
- Housekeeping productivity and tracking
- Central updates of housekeeping activity, requirements, and area readiness.
- Works with the Staff Portal for real-time communication and tracking of housekeeping.
- Pause Duration and Pause Reason columns when housekeepers pause a task in the Staff Portal.
- Support for Custom Clean Statuses configured at the property level.
- Ad Hoc Task filtering for tasks that are not linked to a reservation.
Setup Requirements
To benefit from the Housekeeping Clean Screen, the following setup must be completed in RMS:
- Housekeeping
- Housekeeping Tasks
- Housekeepers
- Area Status
- Staff Portal (Optional)
- Custom Clean Statuses (Optional, configured under Setup > Housekeeping > Area Statuses Setup)
- Reasons (Optional, required for Pause Reason and 'Not Required' task status drop-downs)
Guide
In the side menu of RMS, go to Housekeeping > Clean Screen.
Toggle between the Area View and Task View to change from Area Status Management to Task Management.
Use the Area View to update the Area Status or Clean Status of one or more areas simultaneously and accurately record the current condition of each area in RMS.
Use the Task View to view tasks allocated to a Housekeeper, assign a task to a housekeeper, mark a task as a priority, and record the task status to reflect housekeeping activity.
Filters
Clean Status
Select the checkbox for an Area Status or Clean Status and choose the 'Search' icon to filter displayed areas between the selected System Area Status or Custom Clean Status.
Categories
Select the checkbox of a Category and choose the 'Search' icon to filter displayed areas by the selected category.
Attributes
The Attributes filter can be used to only display areas that match the selected criteria and will show in a pink
colour when active.
Column Display
The display order of columns on the Housekeeping Clean Screen can be customised per user to show information in the preferred order.
To re-order columns, click and drag a column heading and move the column into the preferred display location, then release the mouse button to 'drop' the column into its new position.
Click a column heading to sort the displayed records by that column. Click again to reverse the sort order.
Print Clean Screen Report
The Clean Screen Report can be printed directly from the Housekeeping Clean Screen using the selected filters to determine which areas are included on the report.
When the Pause feature is in use, the Clean Screen Report can also display the Pause Reason and Pause Duration for each task.
Select the 'Print' icon on the Housekeeping Clean Screen to open the report options.
Print Options
Select the report type and choose the 'Ok' icon to generate the report on screen.
The Clean Screen Report will show the clean status, category, area, next arrival date, task status and area status using the selected filters on the Housekeeping Clean Screen.
The Clean Screen Report 'First 6 Columns' option will use the screen column display order to show information for the displayed areas on the report. This option must be used if needing to show a 'Priority'
Area View
The Area View on the Housekeeping Clean Screen is used for area status management and will show all areas setup to display on the Housekeepers Report.
Set Status
Use Set Status icon to update an Area status.
The Area Status can be updated to 'Vacant Dirty', 'Vacant Clean', 'Discrepancy', or 'Inspect' when using the System Area Status or the equivalent Custom Clean Status.
Custom Clean Statuses
If the property is set up to use Custom Clean Statuses, the 'Set Status' icon opens a window where the user can select and apply a status from a drop-down list of the property's Custom Clean Statuses.
Custom Clean Statuses are configured under Setup > Housekeeping > Area Statuses.
The option to use them is enabled under Setup > Property Options > Property Information.
Edit the Property, and select the Housekeeping tab.
Options
The 'Show' filter can be used to only show areas in the selected status or category with reservations that are expected arrivals or expected departures, and will show all reservations by default.
Task View
The Task View on the Housekeeping Clean Screen is used for task management, providing coordinated control of all Housekeeping Tasks.
Use the Task View to view tasks allocated to a Housekeeper, assign a Task to a Housekeeper, mark a Task as a Priority, and record the task status to reflect housekeeping activity.
When used with the Staff Portal, the Task View provides live updates of housekeeping progress and the ability to change task assignment or alert housekeeping to a priority task.
Options
The Clean Screen filter panel includes an All / Standard / Adhoc task filter. Selecting Adhoc shows only Ad Hoc Tasks, Standard shows only standard reservation-linked tasks, and All shows both.
Ad Hoc Tasks are housekeeping tasks that are not linked to a reservation, such as common-area cleaning or housekeeper travel time.
Set a Priority Task
Use this icon to set the Task as Priority.
A housekeeping task on the Clean Screen Task View can be flagged as a Priority to signal urgency to the housekeeper.
Priority status is set on the task itself (not the Area), so the same area can have one priority task and one non-priority task.
Allocate a Task
Use this icon to allocate Tasks to a Housekeeper.
Once allocated, the Housekeepers report can be generated to Group By Housekeeper for a physical paper report, or the Housekeeper can view their allocated tasks when they log into the Staff Portal.
Set Task Status To
Use this icon to update a Task status.
From the 'Set Task Status To' icon, a task on the Clean Screen can be set to the following statuses:
- Do Not Disturb - the guest has requested no service.
- Not Required - the task is not needed (a Reason can be selected from the configured Housekeeping Reasons).
- Incomplete - the task has not yet been completed.
- Complete - the task has been finished. Click the 'Complete' status in the Task Status column to view the housekeeper who completed the task and the time it was completed.
The Task Status column will also display In Progress automatically when a housekeeper starts the task in the Staff Portal.
The 'Set Status' icon (used for Area Status changes) provides the following options: Set Discrepancy, Set To Dirty, Set To Inspect, and Set To Clean.
Hold Over Departure Clean
If a rental is not set to a 'Clean' status on the same day as the original Departure Clean task, the system rolls the task forward as a Hold Over Departure Clean. The task remains on the housekeeping reports until the rental is set back to 'Clean' status. The task uses the time allocation and linen requirements set up against the original Departure Clean task.
Task Pause
When a housekeeper pauses a task in the Staff Portal, two columns on the Task View record the pause activity:
- Pause Duration - the total time the task was paused. If the task was paused multiple times, the column displays the total combined pause time.
- Pause Reason - the reason or reasons selected from the Housekeeping Pause Reasons drop-down. If the task was paused multiple times, all reasons are listed.
The Housekeeping Pause Reasons drop-down is populated from Setup > Lookup Tables > Reasons, using Reasons with the 'Housekeeping Pause' association in the Associated To column.
Recording a Discrepancy
Housekeepers can note any differences in Guest numbers they come across while completing their tasks. These can be reported through the Housekeeping Portal and the Clean Screen.
Front Office staff will then handle processing any charges for additional guests if necessary.
The Reservation Audit Trail will keep a record of any discrepancies in the number of Guests.
Comments
0 comments
Please sign in to leave a comment.