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Use Staff Portal messaging

Use the Messaging feature in the Staff Portal by RMS.

 

Information

Staff Portal Messaging enables Housekeepers to send and receive messages with the property via the Message Centre in RMS.

Housekeepers with a login for the Staff Portal can use the Messaging feature to communicate with the property. All users with access to Housekeeper Messaging in the Message Centre will be able to view and reply to the message in RMS.

The Staff Portal simplifies management of housekeepers and other staff by providing a direct link between the property and the staff at work.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

Use

  1. Log in to RMS with a Housekeeper Login.
  2. Select the Small screenshot of the Messaging speech‑bubble icon in the RMS Staff Portal menu, indicating where housekeepers click to open Messaging. 'Messaging' icon.
  3. Enter the Message.
  4. Press Enter.
★ Tip: Messages sent from the Staff Portal will be visible to all users with access to the Message Centre in RMS.

 

Visual Guide

Log in to RMS with a Housekeeper Login.

Select the Small screenshot of the Messaging speech‑bubble icon in the RMS Staff Portal menu, indicating where housekeepers click to open Messaging. 'Messaging' icon.

Screenshot of the RMS Staff Portal home screen for a housekeeper showing the navigation bar with the Messaging speech‑bubble icon highlighted.

 

Enter the Message.

Screenshot of the RMS Staff Portal with the Messaging panel open, showing a text input box at the bottom where the housekeeper can type a new message to the property.

 

Press Enter to send the message to the Property.

Screenshot of the Messaging panel in the RMS Staff Portal showing a message typed into the input field with the cursor active, demonstrating that pressing Enter will send the message.

 

Screenshot of the Messaging panel in the RMS Staff Portal showing the newly sent message displayed in the conversation thread on the right side, confirming it has been sent to the property.

 

All users with access to Housekeeping in the Message Centre will be able to view and reply to the message.

Screenshot of the RMS Message Centre in the main application showing a new Housekeeper message listed under Housekeeper Messaging, visible to users with access.

Screenshot of an open conversation in the RMS Message Centre showing the housekeeper’s original message from the Staff Portal and a reply from property staff in the same message thread.

Screenshot of the RMS Message Centre highlighting the reply text area and Send option, demonstrating how property staff can respond to messages from housekeepers.

 

Replies will be indicated in the Staff Portal by displaying a notification on the Messaging icon.

Screenshot of the RMS Staff Portal header for a housekeeper showing the Messaging icon with a red notification badge, indicating a new reply from the property.

Screenshot of the RMS Staff Portal header for a housekeeper showing the Messaging icon with a red notification badge, indicating a new reply from the property.

 

 

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