Canary Technologies

Information on the integration between RMS and Canary Technologies, including how to activate the module, request API credentials, and complete the connection setup.

Overview

Canary Technologies is a guest experience and kiosk platform for hospitality operators, designed to support contactless check-in, guest self-service, and modern digital guest journeys. Once activated in RMS, the Canary Technologies team uses the supplied RMS Client ID and Webservice Password to establish the connection from their side and configure data flow between the two systems.

When integrated with RMS, Canary Technologies enables properties to streamline guest arrival and on-property workflows using live reservation and guest data.

The integration also supports secure payment collection via RMS Pay as part of the check-in and guest journey, where required.

Before you begin

Before connecting Canary Technologies, make sure you have an active or planned subscription with Canary Technologies, access in RMS to activate modules from the Module Market and submit a support ticket to RMS Customer Support.

Supported Regions

Canary Technologies supports properties across:

United States
APAC
EMEA

Supported Functionality

When connected to RMS, Canary Technologies supports:

Contactless check-in and self-service kiosk experiences
Guest and reservation-driven check-in workflows
Use of reservation and guest details to power digital guest journeys
Secure guest identity and payment collection during check-in
Payment processing via RMS Pay (including deposits, pre-authorizations, captures, and refunds)
Hosted, guest-facing digital experiences

How the Integration Works

Canary connects securely to RMS
Reservation and guest data from RMS powers contactless check-in and kiosk workflows
Guests complete check-in digitally or via kiosks
Payments, where required, are processed securely.

What the Integration Enables

With Canary Technologies connected to RMS, properties can:

Offer a faster, contactless check-in experience
Reduce front desk queues and manual processing
Streamline guest arrival and on-property workflows
Improve the overall guest experience through self-service journeys
Support secure payment collection via RMS Pay during check-in and guest services

This integration is ideal for hospitality operators looking to modernize front desk operations and deliver a smoother, more efficient guest experience.

For further information, visit the Canary Technologies website:
https://www.canarytechnologies.com/

For example, when a reservation is created in RMS, Canary can use the booking data to enable digital check-in and contactless guest workflows.

RMS Setup Requirements

To enable the Canary Technologies integration, the following must be in place:

Enable the Canary Technologies module for RMS property
RMS Pay MUST be enabled if using payment features
RMS client credentials must be provided to Canary Technologies (RMS Client ID and Webservice Password)

How to Connect Canary Technologies

Activate Canary Technologies Integration Module
Go to the Module Market and activate the Canary Technologies integration module.
Request API Credentials
Once the module has been activated, submit a support ticket to the RMS Customer Support team to request the following:
1. RMS Client ID
2. Webservice Password
Complete Setup
Provide the credentials to the Canary Technologies team to complete configuration and testing.