Canary Technologies is a guest journey platform that connects to RMS so guests can check in and check out themselves using a kiosk or the Canary guest app.

Overview

Canary Technologies is a guest journey platform that connects to RMS to provide self-service check-in and check-out.

Using a kiosk or the Canary guest app, guests can look up their reservation, check themselves in or out, purchase room upgrades and add-ons, and pay securely through RMS Pay.

Mobile key issuance and guest ID verification are also supported, removing the need for guests to visit the front desk.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

RMS Setup Requirements

To enable the Canary Technologies integration, the following must be in place:

• RMS Pay must be enabled to take payments through Canary Technologies. 
• To use ad-hoc fees with the Canary Technologies integration, the following must be set up in RMS:
  • Sundry Charge Posting
  • Add Ons - Setup

How to connect Canary Technologies

Connecting Canary Technologies to RMS takes three steps:

1. Activate the Canary Technologies integration module
   Go to the Module Market and activate the Canary Technologies integration module.
2. Request client credentials
   Once the module has been activated, Submit a Support Ticket to the RMS Customer Support team to request the following:
   • RMS Client ID
   • Webservice Password
3. Complete Setup
   Provide the credentials to the Canary Technologies team to complete configuration and testing.

Canary Technologies Support

If you encounter issues

If activation fails or the Canary Technologies module is not visible in the Module Market, Submit a Support Ticket to RMS Customer Support. For Canary Technologies-specific issues, contact the Canary Technologies team directly using the contacts above.