Information on the Sadie AI integration with RMS, including how to activate the module, request API credentials, and complete the connection setup.

Overview

Sadie AI is an AI‑powered virtual front desk and guest‑experience platform designed for hotels and hospitality operators seeking 24/7 guest engagement without increasing staffing costs. Once activated in RMS, the Sadie AI team uses the supplied RMS Client ID and Webservice Password to establish the connection from their side and configure data flow between the two systems.

Sadie handles guest calls and messages around the clock, helping convert enquiries into direct reservations while reducing front desk workload.

When integrated with RMS, Sadie securely connects via the RMS REST API to access live availability, rates, guest profiles, reservations, and property information. This enables Sadie to provide accurate, real‑time responses and perform supported reservation workflows directly within RMS.

Before you begin

Before connecting Sadie AI, make sure you have an active or planned subscription with Sadie AI, access in RMS to activate modules from the Module Market and submit a support ticket to RMS Customer Support.

Fact Sheet

Supported Languages

Sadie AI supports the following languages:

• English
• Spanish
• French
• German
• Portuguese
• Italian

All supported languages offer a variety of voice styles and regional accents, including Australian, British, and U.S. (General and Southern), with both male and female voice options available.

Supported Functionality

When connected to RMS, Sadie AI supports the following functionality:

• Retrieve property information (such as Property details and policies available via RMS)
• Retrieve live availability and rates
• Create Guest Profiles
• Create reservations
• Modify reservation stay dates
• Cancel reservations
• Retrieve reservation and stay details
• Process Credit Card Tokens using RMS Pay
• Secure integration with RMS via approved REST API partner workflows

Availability of specific functionality may vary depending on property configuration and enabled RMS modules.

How the Integration Works

• Sadie AI connects to RMS using the RMS REST API
• Real‑time availability, rates, guest, reservation, and property data are retrieved from RMS
• This data powers Sadie’s AI‑driven conversations, call handling, and reservation assistance
• Based on configuration, Sadie can create, update, or cancel reservations directly in RMS

Payment Gateway Support – Overview

Sadie supports payment functionality through RMS, with the level of support depending on the payment gateway configured for the property.
 

RMS Pay

When RMS Pay is used as the payment gateway, Sadie provides full payment functionality, including:

• Payment tokenization
• Processing charges

This allows payment details to be securely stored and transactions to be processed directly through Sadie.
 

Other Supported Gateways

For other RMS-supported payment gateways, Sadie currently supports tokenization only.

This process works as follows:

• A secure payment link is generated and sent to the guest
• The guest enters their payment details through the secure form
• A payment token is returned and stored on the guest record in RMS

Sadie does not process charges for these gateways. Charging must be performed within RMS.
 

RMS Vault (No Payment Gateway Configured)

If no payment gateway is configured in RMS, Sadie can use the RMS Vault to securely collect and store credit card details.

In this scenario:

• Credit card details are securely captured and stored in the RMS Vault
• The details can then be retrieved for standalone payment processing outside of RMS.

These credentials allow Sadie AI to access approved RMS REST API endpoints securely.

What the Integration Enables

With Sadie AI connected to RMS, properties can:

• Provide 24/7 call and enquiry handling without additional staff
• Convert inbound enquiries into direct reservations
• Quote real‑time availability and rates
• Answer guest questions using live reservation and stay data
• Create Pencil or Confirmed reservations in RMS
• Assist with reservation updates and cancellations
• Support secure payment workflows
• Improve the guest experience before, during, and after the stay
• Reduce front desk workload and after‑hours operational pressure

This integration is ideal for properties looking to streamline front desk operations, address staffing constraints, support after-hours reservation needs, and increase direct bookings, without adding operational overhead or complexity.

For further information, visit the Sadie AI website.
 For example, when a guest enquires about availability or a booking, Sadie AI can use live RMS reservation data to provide an accurate, context-aware response.

RMS Setup Requirements

To enable the Sadie AI integration, the following must be configured in RMS:

• The property must be active in RMS Cloud
• Guest profiles and reservations must be enabled
• A Travel Agent record named Sadie AI must be created

• Appropriate Rate Types must be assigned to the Sadie AI Travel Agent so Sadie can quote and book approved rates

How to Connect Sadie AI

1. Activate Sadie AI Integration Module
   Go to the Module Market and activate the Sadie AI integration module.

2. Request API Credentials
   Once the module has been activated, Submit a Support Ticket to the RMS Customer Support team to request the following:

   1. RMS Client ID

   2. Webservice Password

3. Complete Setup
   Provide the credentials to the Sadie AI team to complete configuration and testing.

Sadie AI Support

If you encounter issues

If activation fails or the Sadie AI module is not visible in the Module Market, raise a support ticket through the RMS Help Centre. For Sadie AI-specific issues, contact the Sadie AI team directly using the contacts below.

For demos, onboarding, or product support, contact Sadie AI directly:

Email: hotelsupport@heysadie.ai