Information

Payment Gateways are an eCommerce application provided by merchant services to authorise and process credit card payments in a PCI-compliant manner.

Connecting a Payment Gateway account with RMS provides secure credit card storage, payment processing, and refunds directly from an account in RMS.

Payment Gateways cannot be used in the RMS Training Database.

Available Payment Gateways

The following payment gateways are currently available for interface with RMS:

• BridgePay
• CommWeb
• Elavon
• Evo
• FreedomPay
• GK Solutions
• HDFC
• HyperPay
• Opayo
• OpenEdge
• Razorpay
• Red Dot
• RMS Pay
• Shift4
• Stripe
• Till Payment
• Tyro
• Verifone
• Windcave

Frequently Asked Questions

Below are answers to and information on frequently asked questions relating to Payment Gateways and RMS.

No Payment Gateway

Payment Gateways are the PCI-Compliant method for securely storing credit card information and securely processing payments or refunds using that credit card information.

Not using a Payment Gateway and choosing to expose credit card information on the Guest Profile instead of a secure and encrypted Credit Card Token is not PCI compliant.

Existing Merchant Facility

Properties can use their existing merchant facility if it is enabled for e-Commerce.

eCommerce is required to utilise tokenisation through a Payment Gateway in RMS.

Contact the Merchant Services department of the Property's bank for more information.

Pre-Authorisation

The ability to perform a pre-auth on a credit card in RMS is determined by the selected Payment Gateway provider.

Pre-Authorisation is available with most of the currently available eCommerce Payment Gateways for connection with RMS.

See the 'Available Payment Gateways' section for links to the functions available with each provider.

Transaction Fees

Transaction Fees charged by the Payment Gateway provider apply to credit card transactions processed using eCommerce in RMS.

Credit Card payments processed using the EFTPOS terminal will incur the standard transaction fees by the merchant bank.

Incidentals & Damages

Charges for incidentals or damages after the guest has departed can be processed securely using the Credit Card Token and eCommerce payments through the Payment Gateway provider.