Information on the Avar AI integration with RMS, including how to activate the module, request API credentials, and complete the connection setup.

Overview

Avar AI is an AI-powered guest communication platform designed for accommodation operators seeking 24/7 guest engagement without increasing staffing costs.

Avar AI handles guest calls and messages around the clock via voice (phone) and text (web chat) channels, helping convert enquiries into direct reservations while reducing front desk workload.

When integrated with RMS, Avar AI connects via the RMS REST API to access live availability, rates, guest profiles, and reservations. This enables Avar AI to provide accurate, real-time responses and perform supported reservation workflows directly within RMS.

Before you begin

Before connecting Avar AI, make sure you have an active or planned subscription with Avar AI, access in RMS to activate modules from the Module Market, and the ability to submit a support ticket to RMS Customer Support.

Supported Functionality

When connected to RMS, Avar AI supports the following functionality:

• Retrieve live availability and rates
• Create, modify, and cancel reservations
• Retrieve reservation and stay details
• Capture and update guest profiles
• Handle guest enquiries via voice and text channels, 24/7
• Capture leads and call-back requests for unresolved interactions
• Escalate to property staff when human assistance is needed
• Process credit card payments using RMS Pay

Availability of specific functionality may vary depending on property configuration.

Payment Gateway Support

RMS Pay

When RMS Pay is used as the payment gateway, Avar AI provides full payment functionality. This allows payment details to be securely stored and transactions to be processed directly through Avar AI.

Other Supported Gateways

Avar AI does not process charges for other payment gateways. Credit card details and payment collection must be handled directly by the property.

How the Integration Works

• Avar AI connects to RMS using the RMS REST API
• Real-time availability, rates, guest, and reservation data are retrieved from RMS
• This data powers Avar AI's conversations, call handling, and reservation assistance
• Based on configuration, Avar AI can create, modify, or cancel reservations directly in RMS

What the Integration Enables

With Avar AI connected to RMS, properties can:

• Provide 24/7 call and enquiry handling without additional staff
• Convert inbound enquiries into direct reservations
• Quote real-time availability and rates
• Create and manage reservations in RMS
• Assist with reservation updates and cancellations
• Support secure payment workflows via RMS Pay
• Reduce front desk workload and after-hours operational pressure

This integration is ideal for hotels, motels, serviced apartments, campgrounds, and multi-property groups across Australia and New Zealand looking to improve guest responsiveness and increase direct bookings without adding operational overhead.

How to Connect Avar AI

1. Activate the Avar AI Integration Module
   Go to the Module Market and activate the Avar AI integration module.
2. Request API Credentials
   Once the module has been activated, submit a support ticket to the RMS Customer Support team to request the following:
   1. RMS Client ID
   2. Webservice Password
3. Complete Setup
   Provide the credentials to the Avar AI team to complete configuration and testing.

Avar AI Support

For demos, onboarding, or product support, contact Avar AI directly:

Customer Support
Email: service@avar.ai
Phone: 0447 210 979

Sales
Brad Collins
Email: brad@avar.com.au
Phone: 0447 210 979

For further information, visit the Avar AI website.