Information for Integration Partners on submitting API support tickets and managing integration modules through the RMS Partner Portal.

Overview

This article describes how Approved Integration Partners submit and manage API support requests, and how to submit and edit integration modules in the RMS Partner Portal. The two workflows are handled in separate systems.

All API and partner support tickets are submitted and managed through the RMS API support ticketing platform. Integration module submissions, edits, and approvals continue to be handled through the RMS Partner Portal.

If you are not yet an RMS Partner, visit the RMS Partnerships API Inquiry to submit a partnership request.

Before you begin

Before submitting a support ticket or accessing the Partner Portal, make sure you have an active RMS Approved Partner account, contact details (email addresses) registered against your Partner account, and your Agent ID for Partner Portal login.

Submitting an API Support Ticket

All API and partner support requests are submitted and managed through the RMS API support ticketing platform. Submit a ticket directly without a Partner Portal login:

• API Support Portal

If you access support through the RMS Partner Portal, clicking Create Ticket redirects to the API support ticketing platform. Historical tickets submitted through the Partner Portal remain accessible there for reference.
 

Logging in for the first time

Access is available to contacts (email addresses) assigned to your Partner account. If this is your first time logging in:

1. Navigate to the ticketing form, or click Create Ticket in the Partner Portal.
2. Select Forgot Password to set up your account credentials.
3. Follow the prompts to create your password and complete login.

Module Management

Integration module submissions, edits, and approvals are managed through the RMS Partner Portal. Use the steps below to submit a new module or edit an existing one.

Logging in to the Partner Portal

Access to the Partner Portal is available to contacts (email addresses) assigned to your Partner account.

1. Visit the RMS Partner Portal.
2. Enter your Agent ID.
3. Enter your Email Address.
4. Select Get My Access Code.
5. Enter the OTP sent to your email address to complete login.

Submit a Module

1. Log in to the RMS Partner Portal.
2. Select Submit Module.
3. Select the Module Type.
4. Enter a Module Description.
5. Select Next.
6. Upload 4 images, then select Next.
7. Review and update the Contact Information.
8. Select Preview Module and review the preview.
9. Select Submit Module.

Edit a Module

1. Log in to the RMS Partner Portal.
2. Select View Submitted Modules.
3. Select Modify for the module you want to update.
4. Edit the relevant fields (description, images, contact information).
5. Save your changes.

Support & Escalation

If you encounter issues

If you experience login issues with the API support ticketing platform or the Partner Portal, raise a ticket through the API Support Portal for assistance.