Information on the integration between RMS and HiJiffy, including how to activate the module, request API credentials, and complete the connection setup.

Overview

HiJiffy is a guest messaging and AI chatbot platform for hospitality businesses. It helps properties automate guest communication, respond faster to enquiries, and deliver a more consistent guest experience across the full guest journey. Once activated in RMS, the HiJiffy team uses the supplied RMS Client ID and Webservice Password to establish the connection from their side and configure data flow between the two systems.

When integrated with RMS, HiJiffy uses live reservation and guest information to trigger and personalise communication via WhatsApp, SMS, and email, supporting automated pre-arrival, during stay, and post-stay messaging.
 

Before you begin

Before connecting HiJiffy, make sure you have an active or planned subscription with HiJiffy, access in RMS to activate modules from the Module Market and submit a support ticket to RMS Customer Support.

Supported Regions

HiJiffy supports properties worldwide.
 

Supported Functionality

When connected to RMS, HiJiffy supports:

• Automated guest communication before arrival, during the stay, and after departure
• Guest messaging and engagement via WhatsApp, SMS, and email
• AI chatbot workflows to assist with common guest enquiries
• Retrieval of reservation and stay details (including check-in and check-out dates)
• Retrieval of guest profile and contact details to support messaging workflows
• Campaign management and guest engagement workflows
   

How the Integration Works

• HiJiffy securely connects to RMS
• HiJiffy retrieves reservation, guest, and property information from RMS
• This information is used to trigger and personalise automated messaging and chatbot interactions
• Messages are delivered to guests via WhatsApp, SMS, and email
   

What the Integration Enables

With HiJiffy connected to RMS, properties can expect:

• More timely, personalized guest communication without manual effort
• Automated messaging across WhatsApp, SMS, and email based on reservation and stay details
• Reduced front desk workload through automated guest responses and campaigns
• Consistent guest engagement throughout the stay lifecycle (pre-arrival → in-stay → post-stay)

This integration is a strong fit for Hotels, Resorts, Serviced Apartments, and Vacation Parks, including independent properties and multi-property groups.

For further information, visit the HiJiffy website:
https://www.hijiffy.com/

For example, when a guest sends a question through chat or WhatsApp, HiJiffy can use live RMS reservation data to respond with stay-specific context.

RMS Setup Requirements

To enable the HiJiffy integration, the following must be in place:

• Enable the HiJiffy module for the Property
• RMS client credentials must be provided to HiJiffy (RMS Client ID and Webservice Password)
   

How to Connect HiJiffy

1. Activate HiJiffy Integration Module
   Go to the Module Market and activate the HiJiffy integration module.

2. Request API Credentials
   Once the module has been activated, submit a support ticket to the RMS Customer Support team to request the following:

   1. RMS Client ID

   2. Webservice Password

3. Complete Setup
   Provide the credentials to the HiJiffy team to complete configuration and testing.
    

HiJiffy Support

For demos, onboarding, or product support, contact HiJiffy directly:

Email: support@hijiffy.com
Phone: +351 211 230 189
Website: https://www.hijiffy.com/