Information on the integration between RMS and GuestRevu, including how to activate the module, request API credentials, and complete the connection setup.

Overview

GuestRevu is a guest feedback and review platform designed for hospitality businesses that want to better understand and improve the guest experience through automated surveys and insightful reporting. Once activated in RMS, the GuestRevu team uses the supplied RMS Client ID and Webservice Password to establish the connection from their side and configure data flow between the two systems.

When integrated with RMS, GuestRevu connects to reservation and guest data to automatically send surveys at key stages of the guest journey. This allows properties to collect structured feedback, monitor guest sentiment, and gain actionable insights through consolidated reports and AI-driven analysis.

Use this when a property has taken out a GuestRevu subscription and wants its RMS booking and guest data to drive the surveys automatically, rather than exporting guest lists and sending surveys by hand.

Before you begin

Before connecting GuestRevu, make sure you have an active or planned subscription with GuestRevu, access in RMS to activate modules from the Module Market and submit a support ticket to RMS Customer Support.

Supported Functionality

When connected to RMS, GuestRevu supports the following functionality:

• Automatically sends guest surveys based on reservation status
• Sends surveys at key points in the guest journey:
  • Pre-stay (before arrival)
  • During the stay
  • Post-stay (after departure)
• Uses Guest Profile details from RMS to deliver surveys
• Consolidates feedback into reporting dashboards
• Provides AI-driven insights into guest experience trends
• Supports multi-property operations

Tip! The RMS > GuestRevu integration is available to properties worldwide.

How the Integration Works

• GuestRevu connects to RMS to receive reservation updates
• Based on the reservation status, GuestRevu triggers the survey for that stage of the stay: pre-stay before arrival, during the stay, or post-stay after departure
• Feedback responses are collected and displayed in GuestRevu's reporting dashboards
• No data is sent back into RMS from GuestRevu

Please Note! Because no data is returned to RMS, survey responses and guest sentiment scores are only visible in GuestRevu. They do not appear on the Guest Profile or on any RMS report.

RMS Setup Requirements

To enable the GuestRevu integration, the following must be configured in RMS:

• The property must have valid Guest Profile email addresses recorded for survey delivery

For example, after a guest checks out, GuestRevu can use live RMS booking data from the reservation to send a feedback request and capture the response against the correct stay.

Connection Guide

1. Activate GuestRevu Integration Module
   Go to the Module Market and activate the GuestRevu integration module.
2. Request API Credentials
   Once the module has been activated, submit a support ticket to the RMS Customer Support team to request the following:
   1. RMS Client ID
   2. Webservice Password
3. Complete Setup
   Provide the credentials to the GuestRevu team to complete configuration and testing.

Important! The Webservice Password is a credential for your RMS data. Send it to GuestRevu through a channel your property considers secure, and do not share it more widely than the GuestRevu onboarding contact.

If you encounter issues

If activation fails or the GuestRevu module is not visible in the Module Market, raise a support ticket through the RMS Help Centre. For GuestRevu-specific issues, contact the GuestRevu team directly using the contacts below.

GuestRevu Support

For onboarding, setup, and product support, contact GuestRevu directly:

General Inquiries

Email: info@guestrevu.com
Phone: +27 87 231 0125

Support

Email: support@guestrevu.com
Phone: +27 87 231 0125