How to set up a property to include Areas with an Out of Order (Maintenance) Reservation as available for occupancy calculations in RMS.

Overview

'Include Areas with Out of Order Reservations as available for occupancy calculations' is an option on the Property that controls whether Areas with an Out of Order (Maintenance) Reservation count as available when RMS calculates occupancy.

When 'Include Areas with Out of Order Reservations as available for occupancy calculations' is ticked, Areas with an Out of Order Reservation stay in the available count, so occupancy is calculated against all Areas. When the checkbox is not ticked, those Areas are removed from the available count, which raises the occupancy percentage. The checkbox is not ticked by default.

The name of this Property setting follows your System Labels, so you may see 'Maintenance' where this article says 'Out of Order'.

Occupancy calculations impacted by this setting include Dynamic Pricing by Occupancy* and Restrictions with occupancy criteria as well as statistical reporting on the Occupancy Report, Marketing Report, Pace Report and Night Audit Report - Property Statistics Analysis. This setting also changes the available Areas count in the exports sent to STR Global (see Set up the STR Global integration).

A property with 100 Total Areas that has 50 Areas Guest Occupied and 10 Areas with Out of Order Reservations will see the following occupancy calculations:

Ticked	Not ticked
50% Occupancy (50 Occupied ÷ 100 Available) x 100 = 50	55.56% Occupancy (50 Occupied ÷ 90 Available) x 100 = 55.56

The Night Audit report lists Area Occupancy % with Maintenance and without Maintenance as separate lines. See Night Audit report breakdown for what each line includes.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Guide

In the side menu of RMS, go to Setup > Property Options > Property Information.

1. Select 'Edit' on an existing Property.
   
    
2. Navigate to the 'Options' tab.
3. Select the checkbox Include Areas with Out of Order Reservations as available for occupancy calculations'.
4. Select Save/Exit.