Update the time zone configured for your property so reservations, reports, and payments display in your local time.
 

Overview

This article explains how to update the time zone for a property in RMS via:

Setup > Property Options > Property Information > Time Zone

Setting the correct time zone ensures that reservation times, reports, and other time‑based information in RMS align with your property’s local time.

Why the Property Time Zone Matters

The property time zone is used throughout RMS for:

• Reservation times
  Arrival, departure, and booking created/updated times.

• Accounting & payments
  Timestamps on transactions and payments (including RMS Pay, where applicable).

• Online bookings & channels
  How dates and times are handled in:

  • RMS Booking Engine

  • Connected channels (e.g. Online Travel Agents (OTAs), channel managers)

• Reporting
  Daily, monthly, and custom reports that rely on date and time.

If the property time zone is incorrect, you may notice:

• RMS times do not match your local time on‑site.

• Confusion around end‑of‑day or rollover times.

• Mismatched timestamps between RMS and external systems.

Before You Start

• Make sure you are logged into the correct database.

• Confirm you have permission to access Property Information (typically an admin or manager).

• If you manage multiple properties, check which time zone should be used for each property with your head office or internal IT team.

Guide

In the side menu of RMS, go to Setup > Property Options > Property Information.

1. Select Edit on an existing Property.
   
    

2. Select the Time Zone.

3. Choose the correct Time Zone

   • Click the Time Zone drop‑down list.

   • Select the time zone that matches the property’s local time, for example:

     • +10.00 Canberra/Melb/Syd

   • Check that:

     • The UTC offset (e.g. +10.00) is correct for your region.

     • The time zone observes Daylight Saving Time correctly for your location (where applicable).

4. Select Save/Exit.
   

What Changes After Updating the Time Zone?

Once the time zone is updated for the property:

• New and existing reservations will display times based on the new property time zone.

• Payments and transactions will show timestamps aligned with your local property time.

• Online bookings through RMS Online and connected channels will follow the updated property time zone.

• Time‑based reports (daily, monthly, performance, etc.) will use the updated time zone.

Frequently Asked Questions

Will changing the time zone move existing bookings to a different day?

Changing the time zone updates how times are displayed and recorded going forward. In some cases, you may notice that timestamps appear different if the previous time zone was incorrect, but the reservation dates themselves will remain the same unless you manually change them.

Do guests or channels need to be updated when we change our time zone?

Generally, no. RMS will continue to communicate dates and times to channels using the property’s configured time zone. However, if your time zone was previously incorrect for a long period, you may want to:

• Inform key partners or channels, and

• Monitor new bookings closely after the change.

We’re in a Daylight Saving Time region. Do we need to change this every year?

No. As long as you select the correct regional time zone (for example, +10.00 Canberra/Melb/Syd), RMS will automatically follow that region’s Daylight Savings rules.