Activating the Hold option and adding a Hold to a reservation.

How to display the Hold tab on reservations in RMS, and how a Hold affects charges, Housekeeping and reporting.

Overview

The Hold tab on the Reservation Screen enables properties to view and manage Holds placed on a reservation.

Holds are used for FIFO (Fly In, Fly Out), student accommodation or other operations, where an Area remains assigned to a Guest, and they go off site for lengths of time.
For example, a worker on a FIFO roster might be booked for a month but return home at weekends: the reservation covers the whole period including the weekends, and a Hold is placed over the dates the worker is not on site.

Using a Hold instead of shortening the reservation keeps the Area assigned to the same Guest for the full booking, and records exactly which nights the Guest was away.

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How Holds work on reservations

A Hold does not cancel or shorten the reservation. It marks the selected dates as time the Guest is off site, and RMS adjusts charges, Housekeeping and reporting accordingly.

Charges

A charge can be applied for the Hold dates if required. Properties that continue to bill for the Area while the Guest is away can charge the Hold period; properties that do not bill for time off site can leave the Hold dates unbilled.

Housekeeping

When the Area goes on Hold, a Departure Clean is scheduled automatically.

When the Hold ends, a Pre Arrival Check is scheduled automatically.

Both are standard Housekeeping Tasks, so the Area is cleaned after the Guest leaves and checked before the Guest returns.

To keep the existing Housekeeping schedule in place instead, select the option 'Don't Update Housekeeping Schedules' when enabling the Hold tab (see the Guide below).

Where Holds are displayed

Screen or report	How the Hold appears
Tick Sheet Report	An 'H' is shown against the relevant dates. The Hold and HExp summary columns count the days on Hold and the days a Hold has expired.
In/Out Movements Screen	Three filters list Holds by stage: Hold - Going On, Hold - Current and Hold - Going Off.
On Hold report	Available at Reports > Management > Reservations. Lists Name, Company, Sub Contractor, Area, Category, Hold Commences, Date Returning, No. Days On Hold and Notes.