Adding Guest Reward Points to a Guest Profile without automatic accrual in RMS.

Overview

Guest Loyalty by Points is an optional module that offers a loyalty points program, which can be managed within RMS.

The loyalty program is a points system that can have point accrual, redemption, and depreciation tailored to suit the property's requirements.

Guests can be enrolled in the Guest Rewards program within RMS or enrol themselves on the RMS Booking Engine or in the Guest Portal.

Guests will accrue points for charges where the allocated General Ledger Account Codes are set to be included in Loyalty Calculation, and the Bill To option on the account is 'Guest'.

Loyalty reward points are not earned on accounts paid by a Company or Travel Agent.

Reward Levels are calculated based on the point accrual within the past 12 months.

Blackout dates or Promotion periods can be added to disable point accrual and redemption, or reward loyalty with more points than normal.

Guide

Open the Guest Profile in RMS.

1. Navigate to the 'Loyalty' tab.
2. Select 'Adjust Points'.
   
    
3. Enter the Number of Reward Points.
4. Enter a Description.
5. Select 'Save/Exit'.
   

This Point Adjustment will now be recorded against the Guest Profile.