What are Maximum Concurrent User Sessions and how do I manage them? 

Overview

How This Relates to User Licences

It is important to understand the distinction between Maximum Concurrent User Sessions and User Licences:

• User Licences determine how many different Users can be logged in to RMS simultaneously. Each unique User account logged in at the same time consumes one licence.
• Maximum Concurrent User Sessions determines how many simultaneous sessions a single User account can have open at once — across multiple devices or browsers.

A single User logged in across multiple devices counts as one User Licence, regardless of how many sessions that User has open. User Licences are only consumed when different User accounts are logged in simultaneously.

Multiple Browser Tabs and Screens

RMS 9+ supports running multiple screens in separate browser tabs within a single session. This allows Users to manage several tasks at once or view different Charts simultaneously, for example, right-clicking a menu item or reservation and selecting Open link in a new tab.

For full details on how to work across multiple screens, refer to Use Multiple Screens of RMS 9+ at the Same Time.

Each browser tab opened in this way counts as an additional active session for that User. The Maximum Concurrent User Sessions setting must be configured high enough to accommodate Users who routinely work across multiple tabs or devices.

Shared User Accounts

It is possible to configure a small number of User accounts to be shared across multiple staff members. While this reduces the number of User Licences required, RMS does not recommend this practice.

The reason is the User Audit Trail.

RMS maintains a complete audit trail that records every action performed within the system, attributed to the User account that performed it. When multiple staff members share a single User account, the audit trail cannot differentiate between who actually performed each action. This means:

• It is not possible to determine which staff member made a specific change, booking, or transaction.
• Accountability and traceability are significantly reduced.
• In the event of a dispute, error, or compliance review, the audit trail provides no reliable information about individual actions.

For these reasons, each staff member should have their own individual User account. This ensures a complete and accurate audit trail and supports accountability across your property's operations.

Managing Active Sessions

System Administrators can use Active Sessions to view and manage all current User login sessions, including ending active sessions when required.

Configuration Guide

In the side menu of RMS, go to Setup > Property Options > General Information.

1. Navigate to the Owner tab.
2. Enter the Max Concurrent Sessions Per User.
3. Select Save/Exit.
   

Please Note! Changes to the maximum number of concurrent user sessions will take effect for all new login sessions after the change is made.

System Administrators can manage the number of available User Licences in RMS Billing.

Related Articles

• Users
• Active Sessions
• User Licences
• Use Multiple Screens of RMS 9+ at the Same Time
• System Administrator