How to change the number of User Licences for your property in RMS Billing.

Overview

RMS Billing enables System Administrators to manage payment methods and user licences. User Licences represent the number of active users who can be logged in simultaneously. Properties with user-based subscriptions can update their licence count in RMS Billing.

Limited Users are read-only access users who can generate reports.

Warning Example

When the User licence limit is reached, a warning appears on login.

"Your property has reached its user limit.
The Maximum number of users for your account has been reached.
Contact your system administrator to increase your user limit."

If users see the 'Your property has reached its user limit' message when logging in, see Locked Out of RMS - User Limit Reached for what it means and how to resolve it.

Guide

The following steps can only be performed by a System Administrator

In the side menu of RMS, go to RMS Billing.

1. Navigate to the Subscription Details tab.
2. Select the or icon to change the number of User Licences.
3. Select Save.
   
    

4. Select Place Order.

   

    

5. Select if changes are due to Change of Ownership.

   

    

6. Read the RMS Terms & Conditions.

7. Select Approve.

   

    

8. Select the checkbox to acknowledge agreement to the Terms & Conditions.

9. Select Authorise Sale.

   

Related Articles

This is 1 article in a series of 5

• User licences in RMS
• RMS Billing & User Licences
• User Limit Reached - Warning Message
• Locked Out of RMS - User Limit Reached
• How to view Active Sessions for Current Users