Set the default number of adults to pre-fill on new reservations in RMS.
Overview
The Default No of Adult setting specifies how many adults are automatically entered when a new reservation is created. Configuring this reduces manual data entry for properties where reservations typically include a consistent number of guests.
Default No of Adult is a system-wide setting configured in General Information. The setting cannot be applied per Rate Type or per rate.
Prerequisites
- Access to Setup > Property Options > General Information in RMS.
- The number of adults the property wants pre-filled on new reservations.
Steps
In the side menu of RMS, go to Setup > Property Options > General Information.
- Navigate to the Reservation Defaults tab.
- Enter the required value in the Default No of Adult field.
- Select Save/Exit.
-
Where the Default Number of Adults Applies
The default pre-fills the Adults field wherever a new reservation is created in RMS, including:
- The Add button in the toolbar.
- Booking Chart: Add Reservation.
- The Availability Chart.
- Quick Quote.
- The RMS Booking Engine, where the guest selector starts at the default value when choosing the number of people.
- Event reservations created in Event Management.
Choosing the Right Default
The value you choose affects occupancy accuracy, revenue, and how often reservation agents are prompted to confirm guest numbers. For example, a property where most bookings are couples would set the default to 2, so the Adults field reads 2 on every new reservation and the agent only changes it for solo travellers or larger groups.
| Default | Benefit | Consideration |
|---|---|---|
| 0 | Prompts the user to confirm guest numbers on every reservation. If the Adults field is set as mandatory, a message will display asking for the adult amount before the booking can be saved. | Adds a step to every booking. |
| 1 | Matches properties where solo travellers are the most common booking. | Agents may not ask how many people are staying, which can result in lost revenue where additional adults or children attract extra charges. |
| 2 | Matches properties where couples are the most common booking. | May overinflate the recorded number of people at the property, which can affect emergency evacuation procedures. |
Related Articles
- Default Reservation Status
- Default Arrive and Depart Times
- Booking Chart: Add Reservation
- Rate Table: Additional Guests
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