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Performance Report

Information on using the Performance Report in RMS.

 

Overview

The Performance report provides a statistical summary of reservation activity by accommodation category, including occupancy counts, guest nights, and average revenue per booking for a selected date range.

Use this report to understand how each category is performing across a period - how many reservations are in-house, how many guests are staying, and what revenue is being generated per booking.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

How to Access

In the side menu of RMS, go to Reports > Management > Statistics > Performance.

 

Report Options

★ Tip: Report build screens default to a common use configuration, and selections can be made as required.
Report Option Type Default Description
Reservation Between Date range Next 7 Days The date range used to filter reservations included in the report.
Reservation Status Checkboxes Arrive, Depart, Unconfirmed, Confirmed checked; Cancelled unchecked

Filters which reservation statuses are included in the results. Select any combination:

  • Arrive - reservations arriving within the date range.
  • Depart - reservations departing within the date range.
  • Unconfirmed - reservations with an unconfirmed status.
  • Confirmed - reservations with a confirmed status.
  • Cancelled - cancelled reservations.
Booking Source Type Checkboxes All Reservation checked; Long Term, Non Long Term, All Company, Include Pencils unchecked

Filters reservations by booking type. All Reservation includes all bookings by default. Use the other options to narrow results to a specific type:

  • All Reservation - includes all reservation types.
  • Long Term - includes long-term bookings only.
  • Non Long Term - includes standard (non-long-term) bookings only.
  • All Company - includes reservations linked to a company account.
  • Include Pencils - includes pencil (tentative) reservations.
Category Class Dropdown Both Filters results to a specific category class. Options: Both (accommodation and facility categories), Facility only, or Accommodation only.
View By Dropdown Category Controls how results are grouped. Each row in the report represents one entity of the selected type. Options: Category, Reservation Source, or Company.
Pro Rate Radio Pro Rate Any Reservation that crosses Date Range

Controls how reservations that span the date range boundary are counted:

  • Pro Rate Any Reservation that crosses Date Range - counts only the nights within the selected date range for reservations that start before or end after it.
  • Only Look at New Arrive and the whole Reservation (not Pro rata) - counts only reservations that arrive within the date range, and counts all their nights regardless of when they depart.
Include Zero Checkbox Checked When checked, includes rows in the report even if all values for that category are zero. Uncheck to hide categories with no activity in the selected period.
More Options Expandable panel -

Click More Options to access additional filters:

  • Property - limit results to specific properties (multi-select).
  • Category - limit results to specific accommodation categories (multi-select).
  • Reservation - filter by booking source (multi-select).
  • Rate Type - filter by rate type (multi-select).
  • Company - filter by company (multi-select).
  • Res Type - filter by reservation type (multi-select).

 

Report Columns

The report produces one row per View By entity (Category, Reservation Source, or Company depending on the selection). Columns are grouped into two sections: Total values for the period, and Average values per booking. A Grand Total row appears at the end of the report.

Column Group Description
[View By entity]   The name of the entity being reported on (Category, Reservation Source, or Company, depending on the View By selection).
Res That Cross Date Range Total The total number of reservations that overlap with the selected date range, including reservations that started before or end after the range.
No of New Arrival Total The number of reservations with an arrival date that falls within the selected date range.
Adult Nights Total The total number of adult bed-nights across all reservations in the date range (adults per reservation multiplied by nights within the range).
Children Nights Total The total number of child bed-nights across all reservations in the date range.
Duration Nights Average The average length of stay in nights per reservation.
No of Adult Average The average number of adults per reservation.
No of Childrens Average The average number of children per reservation.
Total of Persons Average The average total number of guests (adults and children) per reservation.
Tariff/Booking Average The average accommodation rate per reservation.
Revenue/Booking Average The average total revenue per reservation for the period.

 

Related Reports

  • Performance II Report - tracks performance by subject (Company, Travel Agent, Booking Source, Market Segment) with monthly trend lines and optional year-on-year comparison.
  • Performance III Report - summarises reservation activity and financial performance by Company, Travel Agent, Booking Source, Rate Type, or Category.

 

 

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