This article explains how to activate and connect the App My Community integration with RMS using the Guest Services module so guests can view reservations, receive push notifications, and charge items to their account from a custom mobile app.

Overview

App My Community provides custom mobile apps for RV Resorts, Caravan Parks, and community-style lodging. When integrated with RMS, guests can view reservations, receive notifications, and charge items to their account, all from their mobile device.

The integration uses the RMS REST API and a dedicated Guest Services module so that App My Community can securely access reservation, guest, and transaction data from your RMS database.

What the Integration Does

App My Community enhances the guest experience by connecting your RMS data to a branded mobile app for your property.

Reservation Access

• Guests can view past, current, and upcoming reservations.
• Booking details are synced from RMS into the app.

Guest Matching

• Guests log into the app using their email address.
• The integration uses the RMS REST API to match the email address to the correct guest profile in RMS.

View Charges

• Guests can see charges applied to their reservation account during their stay.

In-App Purchases

• Guests can purchase activities, amenities, and other services in the app.
• Eligible charges are posted back to the guest’s reservation account in RMS.

Push Notifications

• Properties can send updates, reminders, and announcements to guests via push notification.

Who This Integration Is For

This integration is ideal for:

• RV & Caravan Parks
• Campgrounds and holiday parks
• Resorts with on-site activities and amenities
• Community-style lodging properties

Supported regions include:

• United States
• Australia
• New Zealand

Requirements

To use App My Community with RMS, you will need:

• An active RMS Cloud subscription.
• The Guest Services – App My Community module activated for your property.
• Property-specific REST API credentials (client ID and web service password) issued by RMS for this integration.
• An active agreement and onboarding process with App My Community.

Activation Process

The App My Community integration follows the standard RMS REST API partner pattern. The Guest Services module is activated first, then RMS issues credentials that you provide to the partner.

Step 1: Request the Guest Services – App My Community module

1. Submit a support ticket
2. In your request, include:
   • Property name.
   • Request type: Module activation.
   • Module: Guest Services – App My Community.
3. RMS Sales will review your request and provide a module quote for the Guest Services – App My Community module.
4. Once you approve the quote, RMS will arrange activation of the module for your property.

Step 2: Request your RMS REST API credentials

After the Guest Services module has been activated, request credentials for App My Community.

1. Submit a support ticket requesting REST API credentials for the App My Community integration.
2. In your ticket, include:
   • Property name.
   • Integration/Partner: App My Community.
   • A note that you require a client ID and web service password for this integration.
3. RMS Support will generate your credentials and provide them securely in the Zendesk ticket.

Step 3: Provide credentials to App My Community

1. Once you have received your credentials from RMS, forward the details to the App My Community team using their nominated contact method.
2. App My Community will:
   • Configure your custom mobile app.
   • Connect the app to your RMS database using the provided credentials.
   • Test that the integration is working for your property.
3. When configuration is complete, App My Community will confirm that guests can:
   • Log in using their email address.
   • View reservations and charges.
   • Receive push notifications and complete in-app purchases that post to RMS.

Ongoing Use and Data Flow

Once live, the integration operates as follows:

• Guests access your branded App My Community app on their mobile device.
• The app uses the email address to identify the matching guest profile in RMS.
• RMS REST API calls are used to:
  • Retrieve a guest’s reservations.
  • Retrieve and display transactions on a reservation.
  • Post eligible charges to the reservation account when a guest purchases items in the app.

Support

For integration support, please contact App My Community directly.

Technical & Customer Support

Joe Duemig
joe@armstrongsoft.com
636-459-5161

Sales Enquiries

Bobby Sorden
bobby@armstrongsoft.com
719-233-7735

RMS modules and credentials

• Submit a ticket via the RMS Help Centre:
  • Activation or billing queries for the Guest Services – App My Community module.
  • Assistance with your RMS REST API credentials for this integration.