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BIG4 Setup and Channel Mapping

Setup the BIG4 membership interface in RMS.    

 

Overview

BIG4 properties can use this guide to setup the membership interface and manage promotional deals in RMS.

Big4 Holiday Parks of Australia use both Channel Mapping and the REST API module. Rate Types must be mapped in the Channel Management screen for BIG4 to access and display the correct rates. Reservations made through BIG4 are delivered to RMS via the REST API module.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

Membership

Complete the following setup to use the Big4 membership interface in RMS.

Membership Fee

A Membership Fee can be setup to apply the charge on an account when creating or renewing a Big4 membership in RMS.

✎ Please Note: Membership fee pricing is determined by Big4 and will be sent to RMS at the time a membership is created.

✓ Before continuing, ensure the Membership Fee is configured in RMS.

 

Membership Discount

Membership Discounts can be setup in RMS to calculate membership perks on reservations made directly at the property or received as an online booking.

Use the Validation Options on the Membership Discounts to specify the Rate Types that are valid for use with a membership discount.

✎ Please Note: Changes to membership benefits will require the Membership Discounts to be updated in RMS.

✓ Before continuing, ensure the Membership Discounts are configured in RMS.

 

Activation

Activating the Big4 Membership Interface in RMS will require the Store ID provided to the property by Big4.

✎ Please Note: Not selecting a Sundry Charge when setting up the membership interface in RMS will present users with an error when creating a new Big4 membership in RMS.

✓ Before continuing, ensure the Big4 Membership Interface is configured in RMS.

 

Membership Fields

Membership fields include important information relating to the Big4 membership when viewing guest information in RMS.

✎ Please Note: Guests can be searched on by member number or by completing a Member Lookup to search the Big4 membership database.

✓ Before continuing, ensure you have setup the Membership Expiry Field and updated the Field Maintenance. 

★ Done: The connection to the Big4 membership database is now complete. Users will now have the ability to perform a Member Lookup, Create a New Member or Renew a Membership in RMS.

 

Deals

Promotional deals offer opportunities to provide discounts or other incentives to guests booking at the property.

These deals must be setup in RMS prior to being added to the Big4 website or advertised online.

★ Tip: Different deals can be setup using a combination of Discounts and Derived Rates with Property Rate Rules in RMS.
✎ Please Note: Refer to the Big4 documentation for adding the deal to the Big4 website after it has been setup in RMS.

 

Discount

Discounts can be used in RMS to reduce the Rate or Sundry price by a predetermined value or calculation.

Promotional deals can be setup as a Discount to automatically calculate and apply adjustments to the selected Rate or Sundry.

★ Tip: Discounts can be setup to perform a variety of calculations including Percentages, Flat Amounts or Stay & Pay.

✓ Before continuing, ensure to configure any promotional deals as a Discount in RMS. 

 

Derived Rate

Derived Rates can be used to simplify the setup and maintenance of promotional rate plans by determining their prices based on a predefined adjustment to a single Master Rate.

The Rack Rate at the property can be used as the Master Rate with an adjustment amount setup on the Derived Rate to enable automatic calculations and adjustments of prices based on the value of the Rack Rate.

Attaching a Discount to a Derived Rate with or without an adjustment amount against the Master Rate will provide the deductions and benefits setup against the Discount with the additional flexibility of Rate Rules & Restrictions to manage sales, blackout dates, and limit the Derived Rate to exclude further discounts (including Member Discounts).

✓ Before continuing, ensure to configure any Derived Rate with a Discount.

 

Online

To advertise the newly created Derived Rate online, the Channel Mapping in RMS will need to be updated.

To promote the deal on the Big4 website, the Big4 Generic channel mapping will need to be updated to include the Derived Rate.

Properties using the RMS Booking Engine will need to update the RMS Booking Engine mapping to include the Derived Rate for it to become available online.

✓ Before continuing, ensure to update the Channel Mapping to include the Derived Rate in RMS.

 

Stop Sell

The Stop Sell restriction type available in the Control Panel will close availability for the selected dates and Rate Types.

Stop Sells can be used to remove the availability of a promotional deal on blackout dates for any channels with the Rate Type mapped.

Any blackout dates for the newly created Derived Rate will need to be added to the Control Panel to prevent the deal from being booked at times when it is not valid.

✓ Before continuing, ensure to configure any Stop Sell in RMS for any required blackout dates.

 

Sale

The Sale restriction type available in the Control Panel will add a spotlight to the selected Rate Type when guests are viewing rates and availability on the RMS Booking Engine.

✓ Before continuing, ensure to configure any Sale in RMS to promote the deal.

★ Done: The new promotional deal is now setup in RMS and advertised online. Refer to the Big4 documentation for adding the deal to the Big4 website.

 

Online

The following setup must be completed to connect the property to the BIG4 website with the option to use the RMS Booking Engine on the property website.

 

CIAA Data Collection

The Caravan Industry Association of Australia collects anonymous property data from RMS for those properties that have opted in.

Each Category in RMS must be assigned a CIAA Category, which will be used in the data sent.

No identifying information is sent to the CIAA by RMS.

✓ Before continuing, ensure to configure the CIAA Data Collection for the property.

 

Online Options

The Online Options setup in RMS includes configuration for the RMS Booking Engine and BIG4 website.

Online Options includes general configuration options for the RMS Booking Engine as well as customisation options for Colour Theme, Rate Display, Requirements, Payment Options, Terms & Conditions, and Extra Information.

✎ Please Note: Use "Online Deposits" if there is one set of deposit rules for all Rate Types and Rate Periods or "Rate Deposits" if the deposit rules will vary depending on the Rate Type or Rate Period.

 

Before continuing, ensure to configure the: 

✓ Page Settings

✓ Notifications 

✓ Either Online Deposits or Rate Deposits.

 

BIG4 Channel Mapping

The BIG4 channel available for connection in the RMS Channel Manager is the connection BIG4 properties can use to connect their RMS to the BIG4 website.

✎ Please Note: Newly created promotional Rate Types will need to be added to the channel mapping for the BIG4 Holiday Parks of Australia channel to become available on the BIG4 website.
★ Tip: Big4 Holiday Parks of Australia use both Channel Mapping and the REST API module.
Rate Types must be mapped in the Channel Management screen for BIG4 to access and display the correct rates.
Reservations made through BIG4 are delivered to RMS via the REST API module.

✓ Before continuing, ensure to configure the BIG4 Holiday Parks of Australia channel in RMS.

 

RMS Booking Engine Channel Mapping

Properties that wish to use the RMS Booking Engine on their website to attract online bookings in addition to their listing on the BIG4 website can setup the RMS Booking Engine in RMS.

Before continuing, ensure to:

✓ configure the RMS Booking Engine Connection 

✓ and add the RMS Booking Engine to the property website to complete the online setup.

 

Frequently Asked Questions

Below are links to help resources for frequently asked questions by BIG4 properties using RMS.

 

 

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