This troubleshooting guide explains the three most common reasons a Category or Area is missing from the Booking Chart in RMS and the steps to resolve each.

Overview

The Booking Chart is a visual representation of all Reservations with an Area allocated at the selected property for the viewed date range.

If a Category or Area that should be visible is not showing on the Booking Chart, one of the following is usually the cause:

1. An Attributes filter is active on the Booking Chart.
2. The Category or Area was recently created and the User has not yet logged out and back in to RMS.
3. The User has been Excluded from the Category under Category Access.

Each cause and the steps to resolve it are covered below.

Cause 1: Attributes Filter on the Booking Chart

Attributes are features that can be used to filter searches for a Property, Category or Area in RMS and on the RMS Booking Engine.

When Attributes are set on the Booking Chart, only Categories and Areas matching those selections will be displayed.

To clear the Attributes filter:

In the side menu of RMS, go to Charts > Booking Chart.

1. Select Attributes.
   
    
2. Unselect the checkbox(es) to remove the Attributes filter.
3. Select Apply/Exit.
   

All Categories and Areas associated with the property will now display on the Booking Chart.

Cause 2: Newly Created Category or Area

When a new Category or Area is created and saved, existing User sessions will continue to use the data that was loaded when they logged in. The new Category or Area will not appear on the Booking Chart until the User logs out of RMS and logs back in.

To resolve:

1. Select the User menu in the top right of RMS.
2. Select Log Out.
3. Log back in to RMS.
4. Open Charts > Booking Chart and confirm the new Category or Area now displays.

Cause 3: User Excluded from Category Access

When a Category is saved, the Category Access panel is used to set whether each User is Included or Excluded from the Category. A User set to Exclude will not see the Category (or any of its Areas) anywhere in RMS, including the Booking Chart.

To resolve:

A System Administrator must update the Category Access.

In the side menu of RMS, go to Setup > Category/Area.

1. Select Edit on the affected Category.
2. Select Access.
3. Under Users, select the affected User(s) and choose Include.
4. Select Apply.
5. Select Save/Exit.
6. Ask the affected User to log out of RMS and log back in.
   

The Category and its Areas will now display on the Booking Chart for the included User.

For further assistance, log a Support Ticket with the RMS Customer Support team.