Void Charge: You an't Transfer or Void the Invoiced Transaction to do this first Cancel the Invoice.

Overview

Users may see this warning when making changes to a Reservation that results in a Rate Recalculation, where a Tax Invoice has been created on the account for existing charges.

Rate Recalculation occurs when Users manually override the Base Rate, adjust the stay dates on a Reservation or make changes to the Category or Rate Type, which then results in voiding and recreating existing charges.

More Information

The Property's Rate Creation Method determines if the accommodation charges will be created on the Reservation Account as Nightly Rate or Total Rate. 

When the Rate Creation Method is set to Total Rate a single transaction of accommodation charges will be created for the entire reservation date range. 

When the Rate Creation Method is set to Nightly Rate an individual transaction of accommodation charges will be created for each reservation date.

If a Tax Invoice has been created for the existing accommodation charges, Users will not be able to make changes that prompt a Rate Recalculation.

All transactions itemised on a Tax Invoice will be locked from changes unless the Tax Invoice is cancelled.