You have X people trying to occupy a Area\Category that only allows X occupants.

Overview

Users may see this warning when selecting 'Save' on a New Reservation or after amending an existing reservation where the Number of Guests on the reservation exceeds the total number allowed in the Category or Area setup.

Max Occ per Area

Max Occupants per Area is the maximum number of persons that can occupy each Area.

Setting the occupancy cap per Area limits the number of Guests that can occupy that Area at one time without affecting the Category.

Max Occ per Category

Max Occupants per Category is the maximum number of persons that can occupy the Category overall.

Setting the occupancy cap per Category instead of the Area will use the total number of Guests on all reservations in the Category to determine if capacity has been reached.

Example

A Category has been setup with a Maximum Occupancy of 4.

This Category has Areas available for the required dates.

Users will be unable to save a new reservation in this Category for the dates available, as the Category occupancy capacity has been reached with the other existing reservations.

When attempting to save a new reservation for 2 Adults only, the User will receive the warning:

"You have 6 People Trying to Occupy a Category that only allows 4 occupants."

The System Administrator can update the Category setup to change the occupancy cap or change the Reservation Options to allow or ignore the occupancy cap.

Solution

Max Occ Setup

In the side menu of RMS, go to Setup > Category/Area.

1. Select 'Edit' on an existing Category.
    
2. Set the 'Max Occupants Per Category' to 0 or enter the new occupancy cap for the Category.
3. Enter the Max Occupants Per Area. 
4. Select 'Save/Exit'.
   
    

Occupancy caps will now apply to the individual Area and not the whole Category allowing users to save the reservation without a warning. 
 

Reservation Options

In the side menu of RMS, go to Setup > Property Options > General Information. 

1. Navigate to the 'Reservation Options' tab.
2. Select the 'Maximum Allowable Guests per Area' option. 
3. Select 'Save/Exit'.