This troubleshooting guide explains the three most common reasons a Category or Area is missing from the Booking Chart in RMS and the steps to resolve each.

Overview

The Booking Chart is a visual representation of all Reservations with an Area allocated at the selected property for the viewed date range.

If a Category or Area that should be visible is not showing on the Booking Chart, one of the following is usually the cause:

1. An Attributes filter is active on the Booking Chart.
2. The Category or Area was recently created and the User has not yet logged out and back in to RMS.
3. The Category is not ticked under Accessible Categories on the User's User Profile.

Each cause and the steps to resolve it are covered below.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Cause 1: Attributes Filter on the Booking Chart

Attributes are features that can be used to filter searches for a Property, Category or Area in RMS and on the RMS Booking Engine.

When Attributes are set on the Booking Chart, only Categories and Areas matching those selections will be displayed.

To clear the Attributes filter:

In the side menu of RMS, go to Charts > Booking Chart.

1. Select Attributes.
   
    
2. Unselect the checkbox(es) to remove the Attributes filter.
3. Select Apply/Exit.
   

All Categories and Areas associated with the property will now display on the Booking Chart.

Cause 2: Newly Created Category or Area

When a new Category or Area is created and saved, existing User sessions will continue to use the data that was loaded when they logged in. The new Category or Area will not appear on the Booking Chart until the User logs out of RMS and logs back in.

To resolve:

1. Select the User menu in the top right of RMS.
2. Select Log Out.
3. Log back in to RMS.
4. Open Charts > Booking Chart and confirm the new Category or Area now displays.

Cause 3: Category Not Ticked on the User Profile

Each User's access to a Category is set under Accessible Categories on their User Profile. A User who does not have the Category ticked will not see the Category (or any of its Areas) anywhere in RMS, including the Booking Chart. The Category Access article explains how the Allow Category Access window sets access for all Users at once.

To resolve:

A System Administrator must update the User Profile.

In the side menu of RMS, go to Setup > Users > User Information.

1. Select Edit on the affected User.
2. Select the Profiles tab.
3. Select the Security Profile row, then select Edit. The Edit User Profile window opens.
4. Under Accessible Categories, tick the affected Category.
5. Select the Save/Exit icon in the Edit User Profile window. Then select the Save/Exit icon again to save the User record.
6. Ask the affected User to log out of RMS and log back in.

The Category and its Areas will now display on the Booking Chart for the affected User.

For further assistance, log a Support Ticket with the RMS Customer Support team.