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Add Classifications to a Guest Profile

 

Overview

Guest Classification helps properties group guests based on characteristics like stay history, preferences or booking type.

This allows Users to personalise service, target marketing more effectively, and streamline operations for a better overall guest experience.

The Classification field can be made active within Field Maintenance.

Report Writer can filter and search results based on associated Guest Classifications.

 

Benefits

This strategic segmentation allows Users to:

  • Personalise service based on guest expectations
  • Target marketing campaigns more effectively
  • Streamline operations by anticipating guest needs
★ Tip: Classifications need to be set up in the Lookup Tables before they can be assigned to a Guest Profile.
✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

 

Guide

Open the Guest Profile in RMS.

  1. Select 'Classification'.
    Guest Profile screen in RMS showing guest details with a Classification field or button highlighted to open the guest classification selection window
     
  2. Select the Guest Classifications.
  3. Choose '>' to assign Classifications.
  4. Select 'Apply'.
    Guest Classification selection window with available classifications listed on the left, selected classifications on the right, a '>' button to assign chosen classifications to the guest, and an Apply button to save the selection

 

 

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