Information about setting Minimum Nights in RMS and how this impacts the connected online Channels.

Overview

Minimum Length of Stay on Arrival (MLOS) determines the minimum reservation period based on the selected Arrive Date for the reservation.

An Occupancy benchmark can be set to only apply the length of stay restriction if the Occupancy is at the entered value.

The Occupancy Calculation Rule for the property will be used to determine the occupancy.

A Length of Stay Restriction set in the Control Panel will override any setup on the Rate.

RMS will use the newest record when more than one exists for the same date and Restriction Type.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Length of Stay Hierarchy

Guide

1. From the Rate Manager, select the Control Panel icon.

   

2. Select Add.

   

3. Select the Restriction Type as On Arrival Day Only (MLOS).

   

4. Select a Property.
5. Select a Date Range or select the checkbox Set Permanently.
   Select the checkbox for Days of the Week (Optional).
6. Enter the Minimum Length of Stay.
   Enter an Occupancy benchmark (Optional).
   Select Ignore Existing MLOS with higher value (Optional).
   (Selecting this option will replace a higher MLOS value with a lower one.)
7. Select Next  to proceed to Category.

   

8. Select the Categories.
9. Select Next to proceed to Rate Type.

   

10. Select the Rate Types.
11. Select Save/Exit.

    

Troubleshooting MLOS Not Reflecting on a Channel

Check the other length-of-stay restriction too. MLOS is assessed on the arrival date alone, while a Soft Close is assessed across every date of the stay, so a minimum a guest meets on arrival can still be enforced by a Soft Close covering a later night. Where both apply, the longest applicable restriction wins.

If an MLOS restriction set in RMS is not appearing on a connected Online Travel Agent (OTA) channel, follow these steps to diagnose the issue.

1. Confirm the channel supports MLOS - Not all channels accept Minimum Length of Stay restrictions from RMS. Check the RMS Help Centre article to verify the channel supports MLOS.
2. Check for conflicting restrictions - RMS will use the newest record when more than one MLOS restriction exists for the same date. If a lower MLOS value was applied after a higher one, the newer value will take priority unless "Ignore Existing MLOS with higher value" was selected.
3. Verify the restriction is applied to the correct Rate Types - MLOS restrictions are applied per Category and Rate Type. Confirm the restriction includes the Rate Types mapped to the affected channel.
4. Perform a Manual OTA Resync - MLOS changes are normally pushed automatically, but if the restriction is not reflected, perform a Manual OTA Resync for the affected channel, Category, and date range.
5. Review the Channel Log - Check the Channel Log in Setup > Online Bookings > Channel Management for errors related to restriction updates.
6. Check the channel extranet - Log in to the channel's extranet portal to verify whether the MLOS has been received. If the extranet shows the correct MLOS but the guest-facing retail website does not, contact the channel directly as this may be a caching issue on their side.

Please Note! Booking.com lets a guest combine more than one rate plan across a single stay, which Booking.com calls Rate Mixing, and then applies only the MLOS on Arrival for the arrival date. A 2-night arrival minimum on one Rate Type can therefore let a longer stay proceed onto nights that carry a higher minimum on another Rate Type. To enforce a minimum on every night sold through Booking.com, use the Any Day within Stay (Soft Close) restriction type, which Booking.com supports. See Booking.com: Channel Information and Minimum stay is not applying to Booking.com bookings.