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Closed to Arrival

Details and setup options for applying a Closed to Arrival restriction to prevent guest check-ins on selected dates.

 

Overview

Closed to Arrival is a restriction that allows reservations to stay in the house on the selected dates without allowing arrivals on that date.

Closed to Arrival prevents the reservation Arrive Date from being set to the selected date and allows reservations to stay or depart on that date.

The ability to use a Closed to Arrival with a connected channel is dependent on the Channel.

An Occupancy benchmark can be set to only apply the closed-to-arrival restriction if the Occupancy is at the entered value. 

The Occupancy Calculation Rule for the property will be used to determine the occupancy.

Closed to Departure allows reservations to arrive or stay in the house on the selected dates without allowing departure on that date.

Soft Close is a Length of Stay Restriction that determines the minimum reservation period using all reservation stay dates.

Minimum Length of Stay on Arrival (MLOS) determines the minimum reservation period based on the selected Arrive Date for the reservation.

Stop Sell closes availability and prevents reservations from being made for the selected dates.

RMS will use the newest record when more than one exists for the same date and Restriction Type.

★ Hint: Select the Favourite Icon icon to set a Restriction Type as a favourite.
✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

Guide

In the side menu of RMS, go to Charts > Rate Manager.

  1. Select 'Control Panel'.
    Screenshot of the Rate Manager screen in RMS with the Control Panel button or icon highlighted, used to manage restrictions such as Closed to Arrival.
     
  2. Select 'Add'.
    Screenshot of the Control Panel in RMS showing a list of existing restrictions and the Add button highlighted to create a new restriction record.
     
  3. Select the Restriction Type as 'Closed to Arrival'.
    Screenshot of the Add Restriction window in RMS displaying a Restriction Type dropdown or list with Closed to Arrival selected.
     
  4. Select a Property.
  5. Select a Date Range or select the checkbox 'Set Permanently'.
    (Select the 'Add' icon to add Multiple Date Ranges) (Optional).
    Select the checkbox for Days of the Week (Optional).
    Enter an Occupancy benchmark (Optional).
    Please note: Occupancy-based restrictions use your existing occupancy configuration. For more details, see Occupancy Calculation Rule.
  6. Select the checkbox for a Channel.
  7. Select 'Next'.
    Screenshot of the Closed to Arrival restriction setup screen in RMS showing fields for Property, Date Range or Set Permanently, optional Days of the Week checkboxes, an optional Occupancy benchmark field and a list of Channels with checkboxes, with the Next button highlighted.
     
  8. Select the checkbox for a Category.
  9. Select 'Next'.
    Screenshot of the Category selection step in the Closed to Arrival restriction wizard in RMS, listing categories with checkboxes and the Next button highlighted to continue.
     
  10. Select the checkbox for a Rate Type.
  11. Select 'Save/Exit'.
    Screenshot of the Rate Type selection step in the Closed to Arrival restriction wizard in RMS showing available rate types with checkboxes and the Save/Exit button highlighted to apply the restriction.


 

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