Guest Transfers refer to transportation services arranged by the Property to move guests between key locations - typically airports, train stations, cruise terminals, or local attractions and the accommodation itself.

Overview

Transfers enable properties to manage transportation services booked by guests. This feature allows Users to:

• List available trips offered directly by the property (e.g, airport shuttles, local tours, private car services)
• Track guest bookings for these services in real time
• Utilize the Guest Transfers report for operational planning, billing, or guest service reviews

By centralizing Transfer information, Properties can streamline logistics, improve guest experience, and ensure accurate reporting.

Tip! Before adding a Transfer to a reservation, the following components must be configured: Pickup Location Drop Off Location Transport Type Sundry Charges (if applicable)

Tip! If a Guest Transfer incurs a fee, a Sundry Charge must be assigned to ensure the charge is correctly posted to the Reservation account.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Guide

Open the Reservation in RMS.

1. Navigate to the 'Transfers' tab.
2. Select 'Add'.
   
    
3. Select the Transfer Type.
4. Select the required Date & Time.
5. Enter the Number of Guests.
   Select the Sundry Charge (Optional).
   Please note that if a Sundry Charge is not assigned, Charges will not create on the Reservation account.
6. Enter the Amount to Charge.
7. Select the required Pick Up Location.
8. Select the required Drop Off Location.
9. Select the required Transport Type.
   Enter any additional required details (Optional).
10. Select Save/Exit.
    
     

The Guest Transfer will be displayed on the Transfers tab of this reservation and the Transfers Report.