The Send SMS option on In/Out Movements enables sending an SMS to Guests for multiple Reservations at the same time when using the 2-Way SMS module.
 

Overview

In/Out Movements provides central management of Reservations arriving, departing and currently in-house.

The 2-Way SMS module enables sending SMS in RMS and receiving replies in the Message Centre.

SMS can be sent on the 'Correspondence' tab of a Guest Profile or Reservation, in the Message Centre, and on In/Out Movements or using Triggered Correspondence.

SMS is a Short Messaging Service designed for brief communication to or between mobile devices and is 160 characters long.

Data populated for any Merge Fields in the selected SMS will alter the final character count.

The 'Mobile' field on the Guest Profile includes a country code, which is used for sending an SMS.

The Country Code is allocated to the Guest using the selected Country of Residence. If no country is selected on the Guest Profile RMS will assign the country code of the Property to the mobile number entered.

The SMS History Report can be used to review SMS that have been sent in RMS.

A Property setup with an SMS From Name will not be able to receive replies to SMS sent.

Guide

In the side menu of RMS, go to Reservations > In/Out Movements.

1. Select a Date.
2. Select a View.
3. Select the checkbox for a Reservation.
4. Select 'Correspondence'.
5. Select 'Send SMS'.
   
    
6. Select 'Edit' on an existing SMS Template.
   Edit the SMS text (Optional).
7. Select 'Open'.
   
8. Select 'Send All SMS'.
   
    
9. Select 'Ok' to confirm.
   
    

Any reply received will be visible in the SMS Conversation on the 'Correspondence' tab of the Guest Profile and Reservation as well as in the Message Centre.