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SMS History report

Information on building the SMS History report in RMS.

 

Overview

SMS History is a report of all SMS sent in RMS for the selected date range.

The 2-Way SMS module enables sending SMS in RMS and receiving replies in the Message Centre.

SMS can be sent on the 'Correspondence' tab of a Guest Profile or Reservation, in the Message Centre, and on In/Out Movements or using Triggered Correspondence.

The SMS History report will match the 'Correspondence' tab on the Guest Profile and Reservation.

Multi-part SMS will display as a single SMS sent on the SMS History report.

The SMS History Report includes the following information.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

Report Columns

Column Description
Date Sent The time and date the SMS was sent in RMS.
Reservation Number The Reservation Number for the Reservation the SMS was sent from.
Guest Number The unique Guest ID for the Guest Profile the SMS was sent to.
Name The Given and Surname of the Guest Profile the SMS was sent to.
To Mobile The recipient mobile number the SMS was sent to.
Changes made to the 'Mobile' field on the Guest Profile after an SMS was sent will not be reflected on the SMS History report.

 

Guide

In the side menu of RMS, go to Reports > Management > Guests.

  1. Select a Date Range.
  2. Select the Timezone.
  3. Select a Group By.
     (Optional) Select 'Group By Property'.
  4. Select Build.
    SMS History report criteria screen in RMS with fields for Date Range, Timezone and Group By options including an optional Group By Property checkbox, and a Build button to generate the report


 Example Report

SMS History report displaying a table with columns such as Date Sent, Reservation Number, Guest Number, Name and To Mobile, listing each SMS sent within the selected date range

 

 

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