Overview

SMS Conversations refer to text messages sent and received using the 2-Way SMS module in RMS.

The 2-Way SMS feature allows users to send SMS messages directly from RMS, with any guest replies automatically routed to the Message Centre for easy tracking and follow-up.

Messages sent from the Guest Profile, Reservation, or In/Out Movements will appear in the Message Centre if a reply is received, enabling a complete, centralized conversation history.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Guide

1. Click the Message Centre icon in the Toolbar Menu.
   
    
2. Set the Message Type to SMS.
3. Click the Add Message icon to start a new message.
   
    
4. Choose a Search By option (e.g., Guest Name, Reservation Number).
5. Enter the Search Criteria and click Search.
6. Select the correct Guest from the results.
7. Click Proceed to continue.
   
    
8. Choose an SMS Template or manually enter your message.

9. Click Send Message to deliver the SMS.
   

   Tip! Replies to this SMS will appear under the SMS tab in the Message Centre. To continue the conversation, simply select the SMS conversation thread, enter your message, and send a reply directly to the guest.