The Message Centre is the central area in RMS for two-way messaging, portal conversations, and system notifications.
Information
The Message Centre supports two-way SMS communication and direct messaging with both staff and guests through the available portals. It also delivers critical notifications, guest declarations, and scheduled report alerts.
All notifications and critical alerts will remain marked as unread until the user selects "Acknowledge" within the Message Centre.
Tip! Visit the RMS Youtube Channel for more videos on using RMS.
The Message Centre includes the following types of messages and notifications:
| Message Type | Description |
|---|---|
| Online | Online Critical Notifications where a Quote Reservation has been received or a mapping error has been identified with an existing Channel Management connection. |
| Online Travel Agent | Send and receive direct messages with guests who booked through a connected channel that supports messaging, such as Booking.com or Airbnb. |
| SMS | Send and receive SMS in RMS using the 2-Way SMS Module. |
| Receive and reply to guests' replies to emails sent from RMS, using the Email 2-Way module. | |
| Guest Portal | Send and receive direct messages with guests using the Guest Portal. |
| Owner Portal | Send and receive direct messages with owners using the Owner Portal. A message an owner sends from the portal arrives here and raises the Message Centre alert. |
| Housekeeper | Send and receive direct messages with housekeepers using the Staff Portal. |
| Job Maintenance | Receive notifications about maintenance jobs in Job Management, such as a job logged by a Housekeeper from the Staff Portal. |
| Corporate | Send and receive direct messages with Companies or Travel Agents using the Corporate Portal. |
| Staff | Send and receive direct messages with other RMS users at the property. |
| Scheduler | Receive notifications requiring user attention for Scheduled Reports in RMS. |
| RMS Pay | Receive RMS Pay notifications, such as chargeback messages. |
| Direct Debit (GoCardless) | Receive notifications about Direct Debit mandates and payments taken through GoCardless, such as a failed payment or a mandate request that fails, is rejected or expires. |
| Traces | Receive a notification for a Trace assigned to you when Send to Message Centre was selected on the Trace. |
| Interactive Documents | Receive a notification when a guest completes and signs an Interactive Document sent to the Guest Portal, with the option to approve the completed document. |
| Automated Payment | Receive a notification when an automated payment fails, covering Payment Schedules, Automated Invoicing and Payments, and Direct Debit. Sent to the System Administrator, RMS Pay Contacts and Accounts Contacts. |
Please Note! System notifications generated by the Guest Portal are delivered to the Primary System Administrator in the Message Centre. They are no longer sent by email.
Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.
Guide
- Select the Message Centre icon.
- Select the Message Type.
- Select the Add Message icon.
- Select a Search By option.
- Enter the Search Criteria and select Search.
- Select the Guest.
- Select Proceed.
8. Enter the Message.
9. Select Send Message.
Tip! Replies are displayed directly in the Message Centre. To send an additional message to a guest, simply select the conversation and enter your response.
For properties with the 2-Way SMS module enabled, the SMS tab within the Message Centre allows users to view and reply to guest messages seamlessly.
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