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Archive Message Centre Conversations

How to archive Conversations within the Message Centre in RMS.

 

Overview

The Message Centre supports 2 Way SMS, Email 2 Way and direct messaging with both Users and guests through the available Portals. It also delivers critical notifications, guest declarations, and scheduled report alerts.

All notifications and critical alerts will remain marked as unread until the user selects "Acknowledge" within the Message Centre.

Archived conversations will remain inactive and out of view.

✎ Please Note: RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

 

 

Guide

  1. Select Message Centre.
    RMS main screen showing the Message Centre icon or menu option highlighted, with the Message Centre panel open displaying a list of conversations and alerts
     
  2. Select the Message Type.
  3. Select the Date Range.
  4. Select the Conversation.
  5. Right-click and select 'Archive'.
    Message Centre in RMS with filters for Message Type and Date Range applied and a specific conversation highlighted in the list, showing a right-click context menu with the Archive option selected to remove the conversation from active view


 

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