Conversations in the Message Centre do not have a Mark as Read option. Right-clicking a conversation offers one option, Archive, and conversations are archived one at a time. There is no option to select and archive several conversations at once.

The SMS list shows each conversation as a full thread, so a conversation started by an SMS sent from RMS appears in the same list as a conversation started by a guest. There is no setting to show only conversations a guest has replied to.

Keep Track of Conversations Without Archiving

The Message Centre can show which conversations still need attention without archiving each one. Use these options to keep track of conversations that are still open:

• Unread count
  Each Message Type in the left-hand list shows a count when it holds unread conversations, and a conversation whose latest message is unread is marked as unread in the conversation list. Opening a conversation marks it as read. SMS conversations are shared with every user at the property, so once one user opens an SMS conversation it is read for everyone. Staff messages are marked as read separately for each user.
• Bookmark Conversation
  Select the bookmark icon to the left of a conversation's name to bookmark a conversation that still needs action, and select it again to remove the bookmark. Bookmarked conversations move to the top of the conversation list, above unread conversations. A bookmark is saved on the conversation, so every user who can see the conversation sees it bookmarked. The bookmark icon is available on every Message Type except Online, and it is filled while the conversation is unread or bookmarked.
• Filter Conversations
  Enter text in the Filter Conversations field to find a conversation in the selected Message Type.
• Date Range
  Narrow the Date Range to show only recent conversations.