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Send a staff message in Message Centre

Overview

The Message Centre enables RMS users to communicate directly with other users at the same property. Users can exchange one-on-one messages or send group messages by selecting multiple recipients.

✎ Please Note: Some Users may not see or have access to the functions mentioned in this article. CLICK HERE to find out more.

 

Use

  1. In the Toolbar Menu, navigate to the Message bubble icon in the RMS toolbar used to open the Message Centre.Message Centre icon.
    RMS main screen with the top toolbar visible, showing the Message Centre icon highlighted and the Message Centre panel or window open with message types such as Staff, SMS and Email.
  2. Choose the Staff Message Type.
  3. Select the Plus sign or “New message” icon used to start a new conversation in the Message Centre. Add Message icon.
    Message Centre screen in RMS with the Staff message type selected and a New or Add Message icon highlighted to create a new staff message thread.
  4. Select the Checkbox next to the desired RMS user(s).
  5. Click the Proceed or next-arrow icon used to confirm the selected recipients and move to composing the staff message. Proceed icon.
    Recipient selection window in the Message Centre showing a list of RMS users with checkboxes beside each name, one or more users selected and a Proceed or Next button/icon highlighted to continue composing the staff message.
  6. Enter the Message.
  7. Select Send button used to send the composed staff message to the selected recipients. Send Message.
    Staff message composition screen in the Message Centre showing the selected recipients, a text area with the message typed, and a Send Message button highlighted to dispatch the staff communication
★ Tip:

The conversation will appear under the ‘Staff’ message type in the Message Centre.

The recipient RMS user will receive a notification in the Message Centre indicating that a new message has been received.

Message Centre in RMS with the Staff message type selected, displaying a list of conversations and one conversation highlighted showing a new message indicator or notification for the recipient.
★ Tip:

To reply, the recipient can open the conversation and enter their response.

All users involved in the conversation will be able to view the full message history.

Open staff conversation in the Message Centre showing the message history between users and a reply field at the bottom where the recipient can type a response and send it, with all participants able to view the full thread.

 

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