Overview

Use a Pre Arrival letter to provide a personalized welcome to guests prior to their arrival as well as include any important information or Pre Check-in requirements.

To streamline the check-in process, you can include a link to the Guest Portal in your communications, enabling guests to complete Pre-Check-in ahead of time.

Guide

In the side menu of RMS, go to Setup > Correspondence > Form Letters.

1. Select 'Add'.
   
    
2. Enter a Description.
3. Enter an Email Subject Line.
4. Select a Form Letter Format.
   
    
5. Enter the Letter Content.
6. Insert Merge Fields.

7. Select Save/Exit.
   

   ★ Hint: Include the merge field «rGuest_Portal_Short_URL»  from the Reservation Merge Table to give guests a direct link to manage their reservation and complete Pre Check-in online using the Guest Portal.

    

8. Select the Form Letter Access.
9. Select 'Ok'.