Overview

Critical alerts related to online reservations will display in the Message Centre, and the envelope icon will flash red on login or when a new alert arrives.    

These critical alerts in the Message Centre are in addition to the critical alert emails sent to the Property.

The following sections outline what action should be taken in the event of receiving one of these alerts.

Quote Reservations

A critical alert message will appear in the Message Centre indicating a Quote Reservation has been received. 
An email will also be sent to the 'Confirmation email 1' address nominated in - 
Setup > Online Bookings > Online Options > Notifications.

Users can select the 'Online Confirmation Number' to open the Quote Reservation in RMS.    

The reservation will need to be manually updated to assign an Area.
This may require moving reservations on the Booking Chart to create continuous availability in a single Area for the reservation. 

After assigning an Area, the reservation status must be updated to 'Confirmed'.

The critical alert for this Quote Reservation should now be marked as 'Acknowledged'.    

Mapping Errors

Once the reservation has been manually entered into RMS and the mapping errors resolved, the message can be 'Acknowledged'.