How to resolve the channel mapping issue behind the 'RoomTypeId or RoomTypeCode not supplied.' failure reason.

Overview

Online reservations that are unable to be delivered into RMS due to Mapping Errors will receive a critical alert in the Message Centre.

Important! Reservations that failed to deliver should be manually created in RMS as soon as possible, to prevent overbookings. For how to enter one and record the channel's own references, see Manually enter a channel booking that did not arrive in RMS. The mapping should be rectified to prevent further failed deliveries.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

When the Failure Reason listed is 'RoomTypeId or RoomTypeCode not supplied.' it indicates an issue with the mapping for that channel and the following actions should be taken by the System Administrator:

• Identify Channel Mapping Issues
  Check the Channel Management mapping in RMS to ensure all combinations setup on the Channel have been mapped appropriately in RMS.
• Review the Channel Log
  Verify the message displayed in the Channel Log for the Category and Rate Type received with the failed reservation.
• Contact the Channel
  Contact the Property's market manager or point of contact at the Channel to confirm any new or changed setup that would require mapping updates in RMS.
• Setup a Fallback Category & Rate Type
  Setup a Default Category & Rate Type to be used in future events should there be a mapping issue preventing a reservation delivery.

Example