Troubleshooting OTA issues
How to Troubleshoot ARI issues with OTAs and the Channel Manager.
- Booking.com guest messages are not arriving in the Message Centre or reaching the guest
- Booking.com or Expedia rates do not match the rates in RMS
- Booking.com or Expedia reopened availability after a cancellation
- Expedia Collect / Hotel Collect: Channel mapping must be unique
- Failure Reason: 'RoomTypeId or RoomTypeCode Not Supplied'
- Manually enter a channel booking that did not arrive in RMS
- Minimum stay is not applying to Booking.com bookings
- Overbooked by a channel booking when RMS had no availability
- Pet fees or extra guest charges are not showing on Booking.com
- Troubleshooting: A Reservation Arrived from a Channel at the Wrong Rate
- Troubleshooting: Rates or Availability Not Updating on a Channel
- Troubleshooting: Reservations Arriving Unallocated from OTA Channels
- Troubleshooting: Reservations Not Arriving from a Channel