Track and manage banned guests using a centralised report that helps your team stay informed and protect your property.

Overview

A Banned Guest list report in a hotel is used to keep track of individuals who are not permitted to stay on the property, ensuring that guest records are managed consistently and in line with hotel policies.

Smart Search is a feature that allows Users to quickly look up existing Guest Profiles using commonly obtained information.

Utilising Smart Search fields during the new reservation process is recommended to streamline operations and ensure accurate identification of banned guests.

Please Note! 'Banned List' is a System Label that can be customised to match Property terminology

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Adding Guests to the Banned List

Before guests appear on the Banned List Guests Report, they must first be added to the Banned List.

If you’re not sure how to do this, see Adding a Guest to Banned List for step-by-step instructions.

Guide

In the side menu of RMS, go to Reports > Management > Guest > Banned List Guests.

1. Select 'Show All Banned List Guests'.
   If needing to build for a specific period, select 'Show Reservation Attached to Banned List' and select the required Date Range.
2. Select a Sort By option.
3. Select 'Build'.
   

Tip! Adding a note to the Guest Profile when placing someone on the Banned List is recommended, as it helps inform other Users at the property of the reason for the ban.