Reporting & Revenue

• Overriding a discount changes how much revenue is recognised for that stay.

• Depending on the discount setup (Default vs Targeted GL), the discount may:

  • Reduce revenue for a specific discount, or

  • Reduce revenue in the original Charge’s revenue account.

• Heavy use of overrides can make it harder to compare:

  • Standard rate performance vs. discounted stays

  • Campaign or promotion effectiveness

Tax Calculations

• Changing the discount amount will affect the taxable base in many configurations.

• Always verify:

  • The tax amount per night (if nightly),

  • The total tax on the reservation.

• If your property uses exclusive tax, discount overrides can change the tax figure; confirm the totals match your tax rules/policies.

Audit Trail & Access

• Manual overrides are recorded in the reservation Audit Trail (User, date/time stamp, amount changed).

• Depending on configuration, your property may require:

  • Specific user permissions to override discounts.

  • A reason entry (e.g. “Rate match”, “Service recovery”).

• Ensure staff follow your internal approval process before applying overrides.

Future Rate Changes

• Once you manually override a discount amount:

  • Later rate updates (e.g. seasonal rate changes) might not re‑calculate to the expected amount for that reservation.

  • The override amount will remain until manually changed again.

  • If you want to return to the standard discount amount, remove the override by clearing the override value