Information on moving reservations between properties in an Enterprise database.

Overview

The option 'Allow Moving Reservations Across Properties' allows Enterprise Users to move a reservation and any transactions on the reservation account from one Property to another in RMS.
Users will require Security Profile access to both Properties to move a reservation between them.

Trust accounting enterprises can only enable this option if set up as 'One Trust Bank Account'.

Any transactions on the reservation account will be reallocated to the General Ledger Account Codes for the new Property, moving all revenue from the origin property to the destination property.

The option 'Allow Moving Reservations Across Properties' moves a reservation and all transactions in its entirety for the full length of stay to the destination Property.

Tip! To accurately record a guest's movement from one property to another during their stay, use the Allow Split Reservations option and perform a Reservation Area Move.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Activate

In the side menu of RMS, go to Setup > Property Options > General Information.

1. Navigate to the Reservation Options tab.
2. Select Allow Moving Reservations Across Properties checkbox.
3. Select Save/Exit.
   

Tip! After saving changes to the setup, Users should log out of RMS and then
Log back in to ensure the database updates and reflects the modifications.

Moving a Reservation

Open the Reservation in RMS.

1. Remove the assigned Category.
   
    
2. Select a Property to move the reservation to.
   
    
3. Select a Category.
   (Optional) Select an Area.
   Options can vary depending on the configuration of the database.
4. Select 'Save/Exit'.