Reverse Balance Transfer

A Balance Transfer is an account action that enables moving a Credit or Debit balance between a Guest, Company, Travel Agent or Reservation Account.

Please Note! RMS is highly configurable. Some Terminology, User Access & Permissions, Images, Labels, and Functions used in these articles may differ from your setup. CLICK HERE to find out more.

Information

Reservation Accounts can have up to 5 Reservation Account Types - Account 1, Account 2, Gas, Electricity and Water.
Transactions on a Company or Travel Agent Account cannot be transferred to another Account by using a Balance Transfer.
A transfer transaction on the origin account will display the destination account number.
A transfer transaction on the destination account will display the origin account number.
A Debit Balance Transfer can be reversed if it has been completed in error or sent to the incorrect account.
A Credit Balance Transfer can be moved from the destination account using Balance Transfer.
Balance Transfer transactions can be located using Quick Account Access to open the destination account.

Reverse Debit Balance Transfer

To reverse a Debit Balance Transfer, users can void the Transaction on the origin or destination account.

Go to Accounting > Quick Account Access.
Select Open the Account.
Enter the Reservation Number for the origin account - in this example, #19027.
Select Go To Account.

Select the Transfer transaction.
Click Corrections.
Select Void Charge.
Select the reason for the void transaction.
Select 'Void Transaction' to void the transfer and return to the Account.

Important! The transfer has now been reversed and the balance has returned to the origin account.

Reverse Credit Balance Transfer

A Credit Balance Transfer can be moved from the destination account using Balance Transfer.

Go to Accounting > Quick Account Access.
Select Open the Account.
Enter the Account Number for the destination account - in this example #34581.
Select Go To Account.