Troubleshooting login errors when accessing the RMS Training Database - Error Code: 1

Overview

Receiving the error message below when logging into the RMS Training Database can indicate one of the following issues:

Possible Causes

• An error occurred entering the RMS Client ID, Username or Password.
• The Training Database has never been copied to Training.
• The Training Database has not been updated for a long time.
• The user’s password has changed since the Training Database was last updated.
• The user was created after the Training Database was last updated.

Resolution

To resolve this, the System Administrator should log into RMS and use the Copy to Training utility.