Information on activating and use of the Housekeeping module.

Overview

Housekeeping is a feature than can be enabled for a Property to efficiently manage Housekeeping Tasks and staff with complete oversight in RMS.

The 'Area Status' will automatically update based on reservation movements with Housekeeping Tasks, Linen, and Bed Configurations scheduled, recorded, and reported for all reservations at the property when housekeeping is enabled.

The Housekeeping tab on a reservation displays up to 7 days by default. For reservations longer than 7 days, the number of days displayed will adjust based on the length of stay, showing in increments of 14, 30, or 60 days.

Why use Housekeeping in RMS

• Centralised management of housekeeping staff, task scheduling, performance, and linen.
• Automated scheduling of housekeeping tasks on reservations based on preset behaviour.
• Advanced tools to automate availability management based on housekeeping requirements.
• Housekeeping staff management, rostering, performance tracking, and reporting.

Key Features

• Bed Configuration and Linen setup provide oversight, reporting, and forecasting of linen based on the number of guests and bed configurations set on the reservation.
• Housekeeping Holiday Dates can be configured to automatically alter the housekeeping schedule on a reservation when the ordinary task frequency would otherwise fall on the holiday date.
• Housekeeping Tasks: A housekeeping task is the activity or job required to clean, maintain or service an area when using the housekeeping feature. Housekeeping tasks can be set up with a variety of scheduling options including advanced behaviour for weekends, holiday dates, and specific lengths of stay on a reservation.

• Departure Blocks can be configured on any housekeeping task defined as a 'departure clean' to automatically create a maintenance reservation on reservation check-out to prevent same day arrival reservations from being made in an area with a 'vacant dirty' status.

   

Hold Over Departure Clean

A Departure Clean that is not completed on the same day the reservation departs automatically becomes a Hold Over Departure Clean. For details on how these appear on the reservation Housekeeping tab and how the task rolls forward, see Hold Over Departure Clean.

Housekeeping Task Hierarchy

Housekeeping Tasks can be setup on multiple layers to provide maximum flexibility.

See the Housekeeping Task Hierarchy for more information on how Housekeeping Schedules are applied to reservations based on where they are setup in RMS.

Housekeeping Management

• Housekeeping staff can be created and managed using the Housekeeping Roster to allocate tasks and manage availability for staff rostering and forecasting.
• The housekeeping feature includes a variety of reports providing additional insight into housekeeping requirements, forecasting, performance, and usage.
• Custom clean statuses can be created and assigned to reservation statuses to further define the behaviour and reporting of housekeeping activities.
• The Clean Screen and Booking Chart housekeeping status enables task oversight and management to accurately track housekeeping activity.

• The Staff Portal can be used to track Housekeeper performance, Task Allocation, and task completion in real time.

   

Housekeeping Activation

In the side menu of RMS, go to Setup > Property Options > Property Information.

1. Select 'Edit' on an existing Property.
   
    
2. Select the 'Housekeeping' tab.
3. Select the checkbox 'Use Housekeeping'.
   (Optional) Select the checkbox 'Enable Reset Housekeeping Schedule warning messages'.
   (Optional) Select the checkbox 'Show 'Vacant Clean' on the Housekeeping Roster.
4. Select the option for 'Check-in Dirty Area'.
   (Optional) Select the checkbox 'Use Departure Block'.
   (Optional)Select the checkbox 'Linen to be calculated based on Adults and Children'.
5. Select Save/Exit.
   

Housekeeping Configuration

The following setup is required to manage Housekeeping in RMS.

• Linen (Optional)
• Bed Configuration (Optional)
• Housekeeping Holiday Dates (Optional)
• Custom Clean Statuses (Optional)
• Housekeepers (Optional)
• Housekeeping Tasks
• Departure Blocks (Optional)
• Housekeeping Task Allocation