Housekeeping is a feature than can be enabled for a property to efficiently manage housekeeping tasks and staff with complete oversight in RMS. The 'Area Status' will automatically update based on reservation movements with housekeeping tasks, linen, and bed configurations scheduled, recorded, and reported for all reservations at the property when housekeeping is enabled.
Housekeeping in RMS at a glance:
- Centralized management of housekeeping staff, task scheduling, performance, and laundry.
- Automated scheduling of housekeeping tasks on reservations based on preset behavior.
- Advanced tools to automate availability management based on housekeeping requirements.
- Housekeeping staff management, rostering, performance tracking, and reporting.
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Important Information! The Check-in/Check-out feature must be enabled to use Housekeeping in RMS. |
Key Features
- Bed configurations and linens provide oversight, reporting, and forecasting of linen usage and laundry needs based on the number of guests and bed configurations set on the reservation.
- Housekeeping holiday dates can be configured to automatically alter the housekeeping schedule on a reservation when the ordinary task frequency would otherwise fall on the holiday date.
- Housekeeping Tasks: A housekeeping task is the activity or job required to clean, maintain or service an area when using the housekeeping feature. Housekeeping tasks can be set up with a variety of scheduling options including advanced behavior for weekends, holiday dates, and specific lengths of stay on a reservation.
- Departure blocks can be configured on any housekeeping task defined as a 'departure clean' to automatically create a maintenance reservation on reservation check-out to prevent same day arrival reservations from being made in an area with a 'vacant dirty' status.
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Housekeeping tasks can be allocated to a property, category, area, rate, or manually on a reservation. When housekeeping tasks are allocated to multiple levels of setup, the housekeeping task hierarchy will determine which level of tasks is used for the housekeeping schedule on the reservation. |
Housekeeping Management
- Housekeeping staff can be created and managed using the housekeeper roster to allocate tasks and manage availability for staff rostering and forecasting.
- The housekeeping feature includes a variety of reports providing additional insight into housekeeping requirements, forecasting, performance, and usage.
- Custom clean statuses can be created and assigned to reservation statuses to further define the behavior and reporting of housekeeping activities.
- The clean screen and booking chart housekeeping status enables task oversight and management to accurately track housekeeping activity.
- The staff portal can be used to track housekeeper performance, task allocation, and task completion in real time.
Housekeeping Activation
System Administrators will require Security Profile access to 'Property Options' and 'Property Information' to complete this activation. Have your System Administrator complete the following.
- Navigate to Setup > Property Options > Property Information.
- Select the
'Edit' icon aligned with the property.
3. Navigate to the 'Housekeeping' menu.
4. Select the checkbox 'Use Housekeeping'.
5. Optional: Select the checkbox 'Enable 'Reset Housekeeping Schedule' warning messages'.
| Warnings will appear on a reservation when changes are made that will impact the housekeeping schedule. Resetting the housekeeping schedules will remove any manually allocated housekeeping tasks on the reservation. |
6. Optional: Select the checkbox 'Show 'Vacant Clean' on the Housekeeping Roster'.
7. Select the option for 'Check-in Dirty Area'.
8. Optional: Select the checkbox 'Use Departure Block'.
| A departure block can be setup on a 'Departure Clean' housekeeping task to create a maintenance reservation on check-out to prevent same day arrival reservations from being made in an area with a 'Vacant Dirty' status. |
9. Optional: Select the checkbox 'Linen to be calculated based on Adults and Children'.
Select the 
'Save/Exit' icon to store the changes made.
| Housekeeping will now be enabled for the property and can be configured to automate task scheduling. |
Housekeeping Configuration
The following setup is required to manage housekeeping in RMS. Please review the help articles for additional information.
- Linen (Optional)
- Bed Configurations (Optional)
- Housekeeping Holiday Dates (Optional)
- Custom Clean Statuses (Optional)
- Housekeepers (Optional)
- Housekeeping Tasks
- Departure Blocks (Optional)
- Housekeeping Task Allocation