A Departure Block is a feature that can be enabled when using the housekeeping module to automate blocking availability for new same day arrival or last minute reservations after reservation check-out in an area. When enabled, a departure block can be configured on any Housekeeping Task setup as a 'Departure Clean' with the required number of days to create a maintenance reservation in the area.
If the property is not using a departure block, the live availability updates to all connected channels which reflects the movements of reservations in real time. When the current guest checks out, the availability of the space will be reflected online and in the system, allowing for new reservations to be made at short notice.
A departure block can ease manual management of online availability or prevent late arrival reservations being made online after the office is closed or housekeeping has finished for the day. When combined with a release back time the occurrence of a guest booking and arriving at the property at short notice is eliminated.
|
Key Takeaways Automatically blocks availability of an area after reservation check-out. Prevents last minute reservations arriving after hours or after housekeeping has finished. Creates space between existing reservation departures and new reservations. |
Activating Departure Blocks
Prior to configuring departure blocks, they must first be activated in the system.
- Navigate to Setup > Property Options > Property Information.
- Select the
'Edit' icon aligned with the property.
3. Navigate to the 'Housekeeping' menu.
4. Select the box for 'Use Departure Block.'
5. Choose the 'Save/Exit' icon.
Departure Block Configuration
A departure block is used to create space between existing reservation departures and new same day arrivals or last minute bookings from connected online channels when housekeeping or front office are not available at short notice to prepare an area for the last minute arrival.
- Navigate to Setup > Housekeeping > Tasks in the side menu.
- Select a Departure Clean Housekeeping Task and choose the
'Edit' icon.
3. Navigate to the 'Task Time Allocation' tab.
4. Enter the Departure Block (Number of Days) per category.
5. Select the 'Save/Exit' icon.
| The maintenance reservation created in the area on check-out will be an out of service maintenance reservation that will automatically release after the set number of days when a departure clean housekeeping task is on the reservation housekeeping schedule. |
| The out of service reservation can be manually cancelled or released earlier if special circumstances arise that require the use of that area ahead of schedule. |