Information on the causes behind seeing 'N/A' on the Rate Manager Chart in RMS.

Overview

Cells in the Rate Manager Chart display information per date based on the View By & Display options selected.

When displaying Rates, Users can see N/A in date cells in the following circumstances:

• No Rate Lookup Exists 
  Set up a Rate Lookup that covers the date period viewed to resolve this.
• Rate Setup is Hourly, Nightly & Number of Nights, Nightly & Per Night, Extended Stay, or Daily and Number of Days or Per Guest. 
  These cannot be displayed in the 'Per Date' cells of the Rate Manager Chart as they vary depending on a guest's length of stay or the number of guests. For Nightly & Number of Nights, Nightly & Per Night and Extended Stay rates, the Data Window shows 'This Rate cannot be displayed as it is determined by the Guest's length of stay'.
• No BAR Set (Multiple Best Available Rates) 
  On a property using Multi-BAR, BAR (Multi) and every rate derived from it show N/A on dates where no BAR level is set. The Data Window shows 'This Rate cannot be displayed as no Rate Lookup exists.' even though the Price Points have Rate Lookups. Set a BAR that covers those dates to resolve this.

Information

To view the information on why RMS is displaying N/A in that date cell, hover over and view the Data Window.

On the Rate Manager Chart below, N/A can be seen across the Event Spaces row in this Category/Rate view.
 

By hovering over one of these cells, the Data Window indicates 'This Rate cannot be displayed as no Rate Lookup exists.'
 

Expanding this Category, we can see 2 of the 4 listed Rate Types are showing with 'N/A'.
 

The first, as shown above is due to no Rate Lookup.
 

By hovering over the date cell of the 'Conference - Gold' Rate Type, the Data Window displays a different reason for the 'N/A'.